ozzy5150Q: Custom Plan
Hi there - the Appsumo listing says we're mapped to all future Custom Plan updates , which seems to mean nothing (unless you remain on Appsumo forever) as that's not a plan on your site. What does this mean?
Thanks!
PawelBurda
Feb 13, 2025A: For detailed clarification regarding the Custom Plan updates on AppSumo, the best approach would be to reach out directly to our support team. They’ll be able to provide the most accurate information regarding future updates and how they apply to AppSumo users.
You can contact them at support@ratingcaptain.com. Let me know if you need any further assistance!
Hmm. Okay - this info should be public on the listing for everyone and not require anyone to enquire individually. Think I'll pass. Cheers.
For the record (their reply has been deleted) they said I need to enquire directly to find out what the Custom Plan is and how it will be handled moving forward.
Verified purchaser
Their silence speaks volumes. This really seems like a company that's going to screw us over...
We take accusations like this very seriously, and I want to assure you that everything is being done in full accordance with what is outlined on AppSumo. Our goal is always to provide transparency and clear communication to our users. Our roadmap is open for all our users.
Verified purchaser
Hi Pawel,
The plans you're selling us on AppSumo don't exist on your website, and when we ask about the cost for exceeding the keyword limit, you ask us to write to you privately, individually. The lack of transparency is obvious, and unfortunately, we have already faced enough disappointing experiences, which makes us very attentive to certain signals.
Verified purchaser
If you want to avoid us being suspicious of you, simply be transparent and show us that you're here to treat us as subscribers and early investors:
• The AppSumo offer must correspond to an existing plan.
• The cost for exceeding keywords must be clearly stated upfront.
This will restore trust. Once again, I will observe your reaction to this message.
@PawelBurda can you please yell us if App Sumo buyers will get all future updates and also what the cost of additional keywords will be. I am considering buying a Tier 5 license, but only after having these questions answered first.