104450320374112004602Q: I bought tier 3 expecting relatively guided experience for my new restaurant but UI feels like Boeing cockpit.
1. I need help with next steps on how to optimize after I added 10 keywords. There is a scan button but not sure what it does. Not sure whether what I did so far is moving any needles or not.
2. I specifically got tier 2 to get AI generated review response but when I tested it its not responding at all. What am I missing? Is there a 24 hour delay etc?
PawelBurda
Dec 3, 2025A: You can also check our Knowledge Base, where we have step-by-step guides and short videos showing exactly what to do after adding keywords, how to run scans, and how to optimize your Google Business Profile.
Here’s the link - https://help.ratingcaptain.com/
It’s the fastest way to understand the workflow — most users say the video guides help them get comfortable in just a few minutes.
If anything is unclear after watching, just contact our support team at [email protected] and they’ll help you right away.