Q: I cannot access Rank tracker reports anymore
I got the tier 2 license that includes Rank tracker reports and I used to be able to access them. However, now when attempting to access the reports, I am getting a message that says: "Available from AppSumo tier 3" + the "Upgrade now" button.
Can you clarify if the plan has changed, as AppSumo is still showing the reports are part of Tier 2.
Thanks
PawelBurda
Aug 5, 2025A: Could you please send us an email directly from the address associated with your Local Rank Tracker account to support@ratingcaptain.com - we will look into it!
dragivko
Verified purchaser
Pawel,
Here is the response I received from your support team:
"You're right — previously, all features were accessible across all tiers. However, we’ve recently reorganized our plans to better reflect the value and structure of each tier. As part of that update, some features like the Rank Tracker reports have been assigned specifically to Tier 3 and above."
Verified purchaser
Pawel,
Here it the additiononal response from your team:
"If you’d like to continue using the Rank Tracker, the best way would be to upgrade your account to Tier 3.
Best regards,
Oskar Mroczka"
Please explain this change as AS Tier 2 still shows the inclusion of Rank Tracker Reports and Bulk Management Listing. Any change should not retroactively impact existing customers.
Thank you
Verified purchaser
Hi Powel,
Any update on this?