Q: Why do customers receive promotional emails from you?
We purchased your white label plan with the clear expectation that clients would not be contacted directly by your platform. However, after connecting client Google accounts, they received promotional emails from your brand. This breaks the core purpose of a white label agreement and damages the trust we’ve built with our clients.
We demand you immediately:
Stop contacting clients acquired through white label use;
Delete any marketing messages already sent to their emails;
Explain how this breach occurred and your data handling policies.
This behavior misuses our business relationship to promote your own brand and is unacceptable. Please respond within 7 days or we may escalate this further.
PawelBurda
Jun 20, 2025A: Please send the exact email addresses of the affected clients to our support team at support@ratingcaptain.com.
We'll immediately cross-check them against our system to ensure full compliance and transparency.
147a64ee01234a4184b31392812c9406just happened to me too, on a Tier 5, I onboarded a gmail account to sync the locations and that email (of the client) received an email "Welcome to Rating Captain Local – Your Free Supernova Trial Awaits!". I'll wait before leaving a review about this, it's not ok
Mateusz_RatingCaptainAny chance you can send the details to support@ratingcaptain.com? We will check this immediately. Thank you!
Sumo_from_DownUnderLooking at Tier 5 as well. Promo emails are a no go. Please Pawel share with transparency here, we dont want the carpet pulled from under us.
Mista.StylesPLUS
Verified purchaser
Can someone please provide an update on this or I may refund my tier 5 also
AppSumo_AddictedPLUSWhy you guys keep asking if issue solved or postponed, just walk away, Sumolings deserve some offeci replies here !!!
I have never seen any decent SaaS can ruin reputation so quick.
109545451978918629104Is this still a problem for everyone?
Was this bug fixed??
RavenavenPLUSLooking for confirmation that this is fixed - customers/clients should not be contacted by LocalRankTracker - that's a deal breaker.
This issue never actually existed — we haven’t received a single confirmed case or proof of such emails being sent. You can safely use the tool without any concerns. 🙂
email433PLUSafter reading this i won't purchase this app, thanks for the comments!
antonusacaPLUSVerified purchaser
did you find alternative?
This issue never actually existed — we haven’t received a single confirmed case or proof of such emails being sent. You can safely use the tool without any concerns. 🙂