A: Hi there! You can integrate with many tools using Zapier. However, Luna is designed to send emails as well so we don't have an integration with a tool that could send the emails!
A: Hi there! French is already supported by Luna! Important to note that French is not a Native language for Luna yet, but we'll start working on a feature where French will be soon!
Q: I already use a cold out reach program that I am very happy with but my question would be how does the "personalized outreach" work?
Can I upload a CSV of domains or profiles and get the ice-breakers and download them or do I have to use everything through Luna? Please let me know thank you very much.
A: Thanks for your question. It’s not possible to only generate ‘icebreakers’. Luna writes the whole email (and follow-ups). Once Luna proposes these emails you can choose whether you want to schedule them or reject them. It’s not possible to export the emails. In case you would like to integrate Luna with your crm for example; I recommend to make use of our Zapier integration. Hope this helps.
same question, if we can see their emails or extract even we don't send them a cold email.
Q: Been trying this for days now and its good but i have concrns
i set my target job titles to be top ...
executives but the first lead i got was an account officer, followed by a site manager but i never added any of these titles. How can this be corrected ?
A: Hi, This may be the case for technical reasons in the first batch (few leads) that Luna suggests after your onboarding. If all goes well from your next batch onwards it won't. Be sure to let us know in support if it does :)
Q: Hi there, I have been using your product since launch, As much as I find it valuable there are a lot of improvements to be made.
The roadmap looks promising as do your regular comments about the new features on the way.
I guess my question/concern is about the speed of development. Very few and minor updates have been released lately and there are no indicators of time frames for the more important changes mentioned.
It seems you are a 1-2-3) person team with little resources? When are the actual updates promised coming, this year next etc.
I don't mean any disrespect, however many other apps I have bought in the past seem to develop at a much faster rate once launched on AppSumo.
Would love to hear your comments as I am contemplating refunding if no further progress is made by the 90 day mark. I bought 3 tacos.
A: Very good and valid question. Since the launch on AppSumo, we have been mostly answering support questions in the Luna chat and fixing minor bugs. This is now in a much better state, making more capacity available for developing new features. We are also currently looking for world class developers to join our team 🚀
To answer your question: a lot of new features will be launched in the coming weeks. For bigger features we get help from external developers so they can be launched on short notice 💪
Thanks for your questions. That's both not possible. When you import leads, Luna is first going to "enrich" these leads in the backend. After that, Luna suggests personalized emails that you can send out to your uploaded leads. Each credit equals 1 email. Hope this helps :)
I love the concept, the execution, and the AI.. it's very cool. The real problem, as other AppSumo reviewers have pointed out, is that the AI-generated copy simply doesn't work very well to get replies. As a 22-year marketer and agency owner, I have done a lot of copywriting including cold email campaigns, and so I know what kinds of copy tend to work...and what you guys are generating, while nifty from an AI perspective, simply isn't getting people to engage/reply. And that is really all that matters at the end of the day. Can you give me any hope that you're acknowledging these comments about this issue and dealing with this or planning to adjust for it in your near-term product roadmap in any way?
While it would break my heart to have to refund this b/c I think it has a lot of potential, if the company is going to stay entrenched thinking this copy is effective then I really can't expect that it's ever really going to work for us (or anybody).
A: Thank you for your honest feedback. The average response rate is already many times higher than an average automation tool. However, we agree that there is still room for improvement. Thankfully 😉
It simply takes a lot of data to train the AI. We only train the AI with the best examples (emails that have received a positive replay). The data we have received in the last 3 weeks alone through all AppSumo users is many many times more than we have ever had. Due to an incredibly busy product roadmap, we have not yet been able to train the AI with the new data. I am sure that if we do this in the near future, it will already be much better.
Besides that, it is related to several things: in the future we are going to scrape a lot more data about the person and company, which we can use as input for the emails. Also, the AI will learn to better understand when a change you make to the email, applies only to that email, applies to all emails or to a specific uploaded list for example. Other cool features are also coming, such as personal images that you can incorporate into the emails.
New ideas to come up with, with your help, not to mention.... will make Luna the best sales assistant in the world. Convinced? 🚀
Q: Hey considering this deal but I have some questions.
1) when you say you land directly in inbox and avoid spam folders, is it like sendinblue software whih also kind of does similar thing or is it even more effetive then that. 2) More importantly, how does lead finding works. Do you have a database or do you actually go about finding email. Like I want to find email of a speific person from India, will it be able to do that?
A: Thanks for reaching out! To answer your questions:
1. I'm not familiar with Sendinblue and am not able to find information about their results, so hard to answer this question. However, Luna only charges credits for delivered emails!
2. Luna crawls the entire internet to find information about the leads and their companies! It's hard to say where all of the information comes from, but their website is an important part. You can also upload your own list of leads and let Luna find their email addresses!
3. The number of emails you can send per month depends on the number of credits you purchase!
Hi Steven So if I purchase the base plan, how many emails can I find in a month. Not asking about delivering emails but just finding the leads. Say I have a list of 5000 linkedin profiles, will it be able to find there email addresses? And does Luna work with linkedin in the first place?
Also, when you say it crawls all over the internet, I am not sure how that would work? can you please explain more? Or just for comparison sake, I use SalesQL to find leads (its the most effective tool I have discovered till date). Will Luna too be able to find the leads of profiiles that SalesQL is able to find? Or atleast 70-80% of it? Please let me know
Q: I bought Luna.
But I have some questions for you to clarify: 1. What does the function of Uploading leads to Luna really do? Because I can only see the information that my file already exists without any other effect when uploading to Luna? 2. The first emails that Luna suggested were they optimized? They're not effective because I've run campaigns with similar content before. Are there any improved solutions? 3. In addition to the first emails, does Luna suggest examples of follow-up emails and replies? And where is it?
1. Once you've uploaded your own leads to Luna, Luna starts proposing emails which you can send out (in the next batch of emails Luna proposes).
2. Sorry to hear that. We continue to train the AI with emails that perform the best (get positive replies) and you can imagine that goes rapidly with all the emails sent out on a daily basis. Luna also learns from the changes you make (in the next batch of emails that Luna suggests, you will see these changes)
3. Luna writes between 3-5 follow-up emails per lead after the first email is sent. The number of follow-ups, content, and waiting time is determined by AI. You can always stop sending follow-ups to a lead by discarding the email. Then Luna won't propose emails to this lead anymore!
Thanks for your answer. However, I would like to clarify some more information before upgrading my package. 1. Can I get more than 10 leads/day? Why does Luna include potential customers that I upload without additional customers provided by Luna herself? 2. How often can I see follow-up emails or lead reply emails after the first email is sent? 3. Where can Luna get personalized information about potential customers? Are they extracted from the website or from the LinkedIn profile of the potential customer?
1. You actually get 10 new Luna leads per hour! And Luna proposes leads for you out of its own database. If you have uploaded your own leads, these leads will have a priority over Luna's!
2. Luna writes follow-up emails between 5-7 days after the previous email.
3. Luna crawls the entire internet to find information about the leads and their companies! It's hard to say where all of the information comes from, but their website is an important part.
Q: Hi,
I have around 8 clients.
Each of this client has on average 10 different email domains that they use to email. How could I make it work for each client? Would I need to have 80 different Luna accounts? How many domains can I connect for each client on Luna?
A: Hi Joe, thanks so much for reaching out! With Luna, you can have an unlimited number of user accounts per subscription. However, you can only have one company description per Luna subscription. In your example, you'd work with 8 Luna subscriptions when working with your customers!
A: Yes definitely! You can easily set your preferred language. However, it works through a translation function. Luna is at its best (native) in English and Dutch. Hope this clarifies.
I’m actually asking in terms of the business leads in the database. I have tried sales blink and the Singapore database is limited. Our first language in Singapore is English by the way. 🤣
Q: Hello, love the concept of Luna!
Can you train the AI for different CTAs?
EX: Be on my podcast, join my free community, invite to a webinar.
A: Great question! Yes for sure! If you modify this a few times then Luna picks up this change. In the next batch that Luna suggests you can notice it :)
A: Great question. Not at the moment but that will change very soon. Soon it will be possible to set your own goals/preferences and then Luna will suggest leads/emails based on that. Through gamification, we will encourage you to reach your goals. Hope this helps :)
A: Great question. Yes definitely! You can easily set your preferred language. However, it still works through a translation function. Luna is at its best (native) in English and Dutch. German language we will definitely improve in the future!
A: Hi there! Thanks for reaching out. Luna will learn from the content that you've created, but even more about the interactions you have when using Luna. The cool thing is that you can change the content of the emails in your dashboard however you'd like. Luna learns from every edit, so all of your improvements will be taken into when Luna starts writing again. This way, Luna can ensure that every new batch of leads will be better than the last!
Q: The most frustrating part about this program is the total lack of automation.
Or, am I missing something? Why do I have to come back every hour or 2 to approve and schedule emails? Some of us run business and actually have other tasks we need to do as well. I Now, if you told me that we only had to do this for the first month and then the system would know which messages are best and could run on its own,,,,THAT would be awesome. Is there a way to automate. Or is that being considered at all. Second question. If I wanted to put a link to my calendar software would that hurt its deliverabilty?
A: Hi there! Thanks so much for reaching out and providing your honest feedback. We really appreciate it.
Luna doesn't have an "autopilot" option, and we've done this for a reason. We believe in quality over quantity, meaning that the better targeted the outreaches are the higher conversion rates you will achieve. To strengthen this, Luna learn from every interaction you have with the platform. Every edit and improvement will actually make Luna smarter, and ensures the next batch of leads is better than the last one!
If you have used Luna for a couple of days, the time spent on evaluating an email drastically reduces. However, we are currently working on a feature that increases the number of emails you can evaluate in one go, so that should make the Luna experience even better for you!
Lastly, feel free to use your scheduling link! This won't hurt your deliverability!
A: Hi there! Thanks for reaching out. You can indeed connect Luna to Salesforce through our integration with Zapier for now. A direct integration with Salesforce is on the roadmap for sure!
With Luna, you won't be able to automate follow-ups as every follow-up that Luna suggests needs to be evaluated manually. This way, we can ensure the highest possible quality when it comes to copy generation. You can export a list from Salesforce and upload it into Luna, however please note that Luna will start with writing emails as if you haven't contacted these people yet!
1. If I buy anything below Tier 3 Theres No way for me in the future (say in 1 year) to up the limits by buying extra credits? Seems Very odd to not allow us to Do That and force a Tier 3 purchase…
A: Hi there! Thanks for reaching out. To answer your questions: 1. As long as Luna is available on AppSumo, you are free to upgrade however you'd like! Within Luna, you also have the option to purchase additional credits, if Tier 3 is not enough. After we finished our AppSumo campaign and you'd like to upgrade, reach out and we'll see what we can do! 2. The effectiveness of Luna within Sweden depends mostly on the level of detail in your targeting preferences. But the best way to figure out if it's a fit, is to give it a try!
However, my questions was about Tier 1 or 2. If I start with say: tier 2, and in 1 year (when youre not on appsumo) my business grows and I need a higher limit...can I top it off or not?
You will be able to upgrade, but I'm not sure what the deal would be if I'm totally honesty. It probably won't be a life-time deal but a monthly subscription with a big discount!
Q: Can I use this or integrate it with Acumbamail (on appsumo) so that I do not have to pay the email fess?
Steven_Luna
May 14, 2024A: Hi there! You can integrate with many tools using Zapier. However, Luna is designed to send emails as well so we don't have an integration with a tool that could send the emails!
Share Luna
Q: Will French will be supported?
Steven_Luna
May 14, 2024A: Hi there! French is already supported by Luna! Important to note that French is not a Native language for Luna yet, but we'll start working on a feature where French will be soon!
Share Luna
Q: - Can I write email messages in Japanese?
- Can I write email messages manually?
- Can I import and use e-mail addresses obtained with other tools?
Jean-Paul_Luna
May 14, 2024A: Hi Take.
Great questions. My answer is ‘Yes!’ for all 3 of them 🚀
Share Luna
Q: I already use a cold out reach program that I am very happy with but my question would be how does the "personalized outreach" work?
Can I upload a CSV of domains or profiles and get the ice-breakers and download them or do I have to use everything through Luna? Please let me know thank you very much.
Jean-Paul_Luna
May 14, 2024A: Thanks for your question. It’s not possible to only generate ‘icebreakers’. Luna writes the whole email (and follow-ups). Once Luna proposes these emails you can choose whether you want to schedule them or reject them. It’s not possible to export the emails. In case you would like to integrate Luna with your crm for example; I recommend to make use of our Zapier integration. Hope this helps.
Share Luna
Verified purchaser
same question, if we can see their emails or extract even we don't send them a cold email.
Q: Been trying this for days now and its good but i have concrns i set my target job titles to be top ...
executives but the first lead i got was an account officer, followed by a site manager but i never added any of these titles. How can this be corrected ?
Jean-Paul_Luna
May 14, 2024A: Hi, This may be the case for technical reasons in the first batch (few leads) that Luna suggests after your onboarding. If all goes well from your next batch onwards it won't. Be sure to let us know in support if it does :)
Share Luna
Q: Hi there, I have been using your product since launch, As much as I find it valuable there are a lot of improvements to be made.
The roadmap looks promising as do your regular comments about the new features on the way.
I guess my question/concern is about the speed of development. Very few and minor updates have been released lately and there are no indicators of time frames for the more important changes mentioned.
It seems you are a 1-2-3) person team with little resources? When are the actual updates promised coming, this year next etc.
I don't mean any disrespect, however many other apps I have bought in the past seem to develop at a much faster rate once launched on AppSumo.
Would love to hear your comments as I am contemplating refunding if no further progress is made by the 90 day mark. I bought 3 tacos.
Jean-Paul_Luna
May 14, 2024A: Very good and valid question. Since the launch on AppSumo, we have been mostly answering support questions in the Luna chat and fixing minor bugs. This is now in a much better state, making more capacity available for developing new features. We are also currently looking for world class developers to join our team 🚀
To answer your question: a lot of new features will be launched in the coming weeks. For bigger features we get help from external developers so they can be launched on short notice 💪
It is going to be great!
Share Luna
Q: Hi, Do the 100 emails mentioned in Tier 1 also include replies?
Thanks!
Jean-Paul_Luna
May 14, 2024A: No, they are free :)
Share Luna
Q: If I import contacts, am I able to send unlimited emails to those contacts?
Am I able to disable the AI if I just want to run my own sales automation email campaigns with my own email copy?
Jean-Paul_Luna
May 14, 2024A: Hi Dan,
Thanks for your questions. That's both not possible. When you import leads, Luna is first going to "enrich" these leads in the backend. After that, Luna suggests personalized emails that you can send out to your uploaded leads. Each credit equals 1 email. Hope this helps :)
Share Luna
Q: Man am I torn about this product rn.
I love the concept, the execution, and the AI.. it's very cool. The real problem, as other AppSumo reviewers have pointed out, is that the AI-generated copy simply doesn't work very well to get replies. As a 22-year marketer and agency owner, I have done a lot of copywriting including cold email campaigns, and so I know what kinds of copy tend to work...and what you guys are generating, while nifty from an AI perspective, simply isn't getting people to engage/reply. And that is really all that matters at the end of the day. Can you give me any hope that you're acknowledging these comments about this issue and dealing with this or planning to adjust for it in your near-term product roadmap in any way?
While it would break my heart to have to refund this b/c I think it has a lot of potential, if the company is going to stay entrenched thinking this copy is effective then I really can't expect that it's ever really going to work for us (or anybody).
Jean-Paul_Luna
May 14, 2024A: Thank you for your honest feedback. The average response rate is already many times higher than an average automation tool. However, we agree that there is still room for improvement. Thankfully 😉
It simply takes a lot of data to train the AI. We only train the AI with the best examples (emails that have received a positive replay). The data we have received in the last 3 weeks alone through all AppSumo users is many many times more than we have ever had. Due to an incredibly busy product roadmap, we have not yet been able to train the AI with the new data. I am sure that if we do this in the near future, it will already be much better.
Besides that, it is related to several things: in the future we are going to scrape a lot more data about the person and company, which we can use as input for the emails. Also, the AI will learn to better understand when a change you make to the email, applies only to that email, applies to all emails or to a specific uploaded list for example. Other cool features are also coming, such as personal images that you can incorporate into the emails.
New ideas to come up with, with your help, not to mention.... will make Luna the best sales assistant in the world. Convinced? 🚀
Share Luna
Q: Hey considering this deal but I have some questions.
1) when you say you land directly in inbox and avoid spam folders, is it like sendinblue software whih also kind of does similar thing or is it even more effetive then that.
2) More importantly, how does lead finding works. Do you have a database or do you actually go about finding email. Like I want to find email of a speific person from India, will it be able to do that?
Please let me know
Steven_Luna
May 14, 2024A: Thanks for reaching out! To answer your questions:
1. I'm not familiar with Sendinblue and am not able to find information about their results, so hard to answer this question. However, Luna only charges credits for delivered emails!
2. Luna crawls the entire internet to find information about the leads and their companies! It's hard to say where all of the information comes from, but their website is an important part. You can also upload your own list of leads and let Luna find their email addresses!
3. The number of emails you can send per month depends on the number of credits you purchase!
Share Luna
Also, how many leads can I find in a month?
Hi Steven
So if I purchase the base plan, how many emails can I find in a month. Not asking about delivering emails but just finding the leads. Say I have a list of 5000 linkedin profiles, will it be able to find there email addresses? And does Luna work with linkedin in the first place?
Also, when you say it crawls all over the internet, I am not sure how that would work? can you please explain more? Or just for comparison sake, I use SalesQL to find leads (its the most effective tool I have discovered till date). Will Luna too be able to find the leads of profiiles that SalesQL is able to find? Or atleast 70-80% of it? Please let me know
Q: I bought Luna.
But I have some questions for you to clarify:
1. What does the function of Uploading leads to Luna really do? Because I can only see the information that my file already exists without any other effect when uploading to Luna?
2. The first emails that Luna suggested were they optimized? They're not effective because I've run campaigns with similar content before. Are there any improved solutions?
3. In addition to the first emails, does Luna suggest examples of follow-up emails and replies? And where is it?
Jean-Paul_Luna
May 14, 2024A: Thanks for your questions. My answers below:
1. Once you've uploaded your own leads to Luna, Luna starts proposing emails which you can send out (in the next batch of emails Luna proposes).
2. Sorry to hear that. We continue to train the AI with emails that perform the best (get positive replies) and you can imagine that goes rapidly with all the emails sent out on a daily basis. Luna also learns from the changes you make (in the next batch of emails that Luna suggests, you will see these changes)
3. Luna writes between 3-5 follow-up emails per lead after the first email is sent. The number of follow-ups, content, and waiting time is determined by AI. You can always stop sending follow-ups to a lead by discarding the email. Then Luna won't propose emails to this lead anymore!
Hope this helps 🚀
Share Luna
Thanks for your answer. However, I would like to clarify some more information before upgrading my package.
1. Can I get more than 10 leads/day? Why does Luna include potential customers that I upload without additional customers provided by Luna herself?
2. How often can I see follow-up emails or lead reply emails after the first email is sent?
3. Where can Luna get personalized information about potential customers? Are they extracted from the website or from the LinkedIn profile of the potential customer?
Hi there! To answer your questions:
1. You actually get 10 new Luna leads per hour! And Luna proposes leads for you out of its own database. If you have uploaded your own leads, these leads will have a priority over Luna's!
2. Luna writes follow-up emails between 5-7 days after the previous email.
3. Luna crawls the entire internet to find information about the leads and their companies! It's hard to say where all of the information comes from, but their website is an important part.
Q: Hi, I have around 8 clients.
Each of this client has on average 10 different email domains that they use to email.
How could I make it work for each client? Would I need to have 80 different Luna accounts?
How many domains can I connect for each client on Luna?
Steven_Luna
May 14, 2024A: Hi Joe, thanks so much for reaching out! With Luna, you can have an unlimited number of user accounts per subscription. However, you can only have one company description per Luna subscription. In your example, you'd work with 8 Luna subscriptions when working with your customers!
Share Luna
Q: is it effective in Singapore's context?
Jean-Paul_Luna
May 14, 2024A: Yes definitely! You can easily set your preferred language. However, it works through a translation function. Luna is at its best (native) in English and Dutch. Hope this clarifies.
Share Luna
I’m actually asking in terms of the business leads in the database. I have tried sales blink and the Singapore database is limited. Our first language in Singapore is English by the way. 🤣
Q: Hello, love the concept of Luna!
Can you train the AI for different CTAs?
EX: Be on my podcast, join my free community, invite to a webinar.
Thanks!
Jean-Paul_Luna
May 14, 2024A: Great question! Yes for sure! If you modify this a few times then Luna picks up this change. In the next batch that Luna suggests you can notice it :)
Share Luna
Q: Can you use Luna just to locate as many leads as you like without the "only 10" limitation.
Jean-Paul_Luna
May 14, 2024A: Great question. Not at the moment but that will change very soon. Soon it will be possible to set your own goals/preferences and then Luna will suggest leads/emails based on that. Through gamification, we will encourage you to reach your goals. Hope this helps :)
Share Luna
Q: Does luna work with other languages?
For example german?
Jean-Paul_Luna
May 14, 2024A: Great question. Yes definitely! You can easily set your preferred language. However, it still works through a translation function. Luna is at its best (native) in English and Dutch. German language we will definitely improve in the future!
Share Luna
Q: Question 1: Is there a way to tailor the AI learning about my business, articles, product pages, socials, etc...
to help focus and better align its generated content?
I see on the roadmap the AI will be taught every 2-weeks. Does that allow for the AI to learn about our business/industry?
Steven_Luna
May 14, 2024A: Hi there! Thanks for reaching out. Luna will learn from the content that you've created, but even more about the interactions you have when using Luna. The cool thing is that you can change the content of the emails in your dashboard however you'd like. Luna learns from every edit, so all of your improvements will be taken into when Luna starts writing again. This way, Luna can ensure that every new batch of leads will be better than the last!
Share Luna
Q: The most frustrating part about this program is the total lack of automation.
Or, am I missing something? Why do I have to come back every hour or 2 to approve and schedule emails? Some of us run business and actually have other tasks we need to do as well. I
Now, if you told me that we only had to do this for the first month and then the system would know which messages are best and could run on its own,,,,THAT would be awesome.
Is there a way to automate. Or is that being considered at all.
Second question. If I wanted to put a link to my calendar software would that hurt its deliverabilty?
Steven_Luna
May 14, 2024A: Hi there! Thanks so much for reaching out and providing your honest feedback. We really appreciate it.
Luna doesn't have an "autopilot" option, and we've done this for a reason. We believe in quality over quantity, meaning that the better targeted the outreaches are the higher conversion rates you will achieve. To strengthen this, Luna learn from every interaction you have with the platform. Every edit and improvement will actually make Luna smarter, and ensures the next batch of leads is better than the last one!
If you have used Luna for a couple of days, the time spent on evaluating an email drastically reduces. However, we are currently working on a feature that increases the number of emails you can evaluate in one go, so that should make the Luna experience even better for you!
Lastly, feel free to use your scheduling link! This won't hurt your deliverability!
Share Luna
Q: Does Luna integrate with Salesforce?
Use Luna, can I schedule automatic follow-ups for a list of individuals in Salesforce?
Thank you!
Steven_Luna
May 14, 2024A: Hi there! Thanks for reaching out. You can indeed connect Luna to Salesforce through our integration with Zapier for now. A direct integration with Salesforce is on the roadmap for sure!
With Luna, you won't be able to automate follow-ups as every follow-up that Luna suggests needs to be evaluated manually. This way, we can ensure the highest possible quality when it comes to copy generation. You can export a list from Salesforce and upload it into Luna, however please note that Luna will start with writing emails as if you haven't contacted these people yet!
Share Luna
Q: Looks Interesting.
However, the limits worry me a bit.
1. If I buy anything below Tier 3 Theres No way for me in the future (say in 1 year) to up the limits by buying extra credits? Seems Very odd to not allow us to Do That and force a Tier 3 purchase…
2. Hows the coverage in Sweden?
Steven_Luna
May 14, 2024A: Hi there! Thanks for reaching out. To answer your questions:
1. As long as Luna is available on AppSumo, you are free to upgrade however you'd like! Within Luna, you also have the option to purchase additional credits, if Tier 3 is not enough. After we finished our AppSumo campaign and you'd like to upgrade, reach out and we'll see what we can do!
2. The effectiveness of Luna within Sweden depends mostly on the level of detail in your targeting preferences. But the best way to figure out if it's a fit, is to give it a try!
Share Luna
Thanks for the reply!
However, my questions was about Tier 1 or 2.
If I start with say: tier 2, and in 1 year (when youre not on appsumo) my business grows and I need a higher limit...can I top it off or not?
You will be able to upgrade, but I'm not sure what the deal would be if I'm totally honesty. It probably won't be a life-time deal but a monthly subscription with a big discount!