RTILA - RPA & Web Automation Reviews

I've encountered significant issues with RTILA that have prevented me from using it effectively, despite my extensive technical background (25 years of AutoIt scripting and over 13 years of IT troubleshooting in an enterprise environment).

After spending many hours over multiple days, I haven't been able to get the command overlay (automation panel) to appear in the browser when attempting to configure commands.

Specific problem: The command overlay does not show up in Brave, Chrome, or Edge on Windows 11, even after following the steps in tutorials and documentation (e.g., creating a new project, adding an element-interaction command like "Click on an Element," and clicking the "INSPECT" button, which launches the browser but without the overlay panel on the right side).Troubleshooting steps I tried: Tested on fresh installations of Brave (version 1.71.186), Chrome (version 130.0.6723.70), and Edge (version 130.0.2849.56).

Disabled all browser extensions, cleared cache/cookies, and ensured hardware acceleration was enabled.

Reinstalled RTILA multiple times from the latest GitHub release (v7.1.0), reset app data, and explicitly set browser paths in settings.

Consulted various online resources and LLMs (ChatGPT, Claude and Grok) for guidance, including verifying no antivirus/firewall blocks.

No specific error messages appeared in RTILA's console or logs; the browser simply opens to the target URL without the overlay.

I emailed RTILA support on October 27, 2025 and haven't received any reply.

I haven't attempted installation on my Ubuntu machines to avoid further time investment.

Unfortunately, this led to unnecessary configuration changes on my Windows setup that I'd rather not have made. Given these unresolved issues and lack of support, I'm requesting a full refund through AppSumo.

This experience has reinforced the importance of thorough pre-purchase research, so I don't view my time as entirely wasted. Potential buyers: Be cautious if relying on the inspector feature for browser automation.

When I first bought Rtila I thought it was a nice tool to have . With time I've noticed Rtila is a must have if you need a tool that builds tools glad I got this when I did

I picked up rtila a little while ago, and I've been taking my time to go through the tutorials and really understand what it can do. I'm glad I did, because the more I use it, the more I realize how powerful this software is.

There's a bit of a learning curve, which is to be expected with a tool that has this much capability. However, the documentation and video tutorials are clear and helpful. Once you get the hang of the logic, you can start to see all the different ways you can automate tasks.

It's a very solid piece of software that does what it claims to do, and it does it well. If you're willing to invest a little time to learn it, you'll have a very valuable automation tool in your arsenal. I'm really happy with this purchase and can see myself using it for a long time to come.

The tool crashes when launched with Chrome and it wouldn't let launch with Edge at all (on Windows)

Customer support is bad too

No one attends the chat

No one replies to the tickets.

They said prio support in the listing but no one responds at all

reply: ticket number : #6629

cannot reply here, so editing the original message

Hello, I purchased lifetime for Rtila 6 codes off appsumo, I've been in contact with creator he's been super helpful and accommodating. It's been an amazing experience with Rtila and learning it etc. I want to thank the creators of RTILA for making this offer available.