Markup Hero Questions

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Q: Currently I have bought 1 code.

I previously registered with my main email to test, however I could not redeem my code with this main email and I had to put another, could you help me to change my email to the main one and delete the test account that I did please.

How can you help me please, thank you very much.

DanielMFeb 14, 2021
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Jeff_MarkupHero

Jeff_MarkupHero

May 15, 2024

A: Absolutely. Please message us on intercom. The help bubble bottom right of markuphero.com and we’ll help you fix it.

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Q: Please can you prioritise adding LetsEncrypt for SSL.

We don't want to move to Cloudflare from our current (paid) DNS provider.

If this isn't likely to happen soon, please can you at least apply our custom branding and remove the tools, Markup Hero logo, Intercom etc from the share pages? Thanks.

CatSumoPLUSFeb 18, 2021
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Q: Hey Jeff, A few Qa 😉 1.

For 2 codes, is custom domain and CNAME feature available now or is it for later release?

2. If sign up for your FREE plan to try things out, would I be able to use the same account when adding codes for this AppSumo deal or would I need to create a new account with different email address?

3. You might touched on this point in some comments and reviews, but thought I check here as to how you plan to sustain the business with the unlimited files storage model even though I know, nothing is really unlimited. It’s all virtual because no one can do things unlimited in reality as in physical sense if you know what I mean. The 50MB per file limit sounds “real” 😉

Thank you,
Anil

Anil_AgrawalPLUSJan 22, 2021
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Jeff_MarkupHero

Jeff_MarkupHero

May 14, 2024

A: Hi anilagrawal; answers to your question:

1. Yes, it's live and you get it with 2 or 3 codes
2. Yes, if you test the free you can upgrade with your codes
3. Yes, the way we are able to do unlimited is largely b/c we don't do video. storing markups the way we do it is extremely cheap. There will of course be those few users that have thousands and thousands of markups so at some point we may have an archive feature that puts things into cold storage, but otherwise no. And the 50MB limit is on upload, not storage.

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Q: Does anyone able to figure out how to enable Proxy SSL for the custom domain setting on Godaddy or Namecheap DNS Provider?

Any Ideas?

PPKPLUSFeb 15, 2021
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Q: Hi, MH folks, are your servers overloaded already?

1. I have put in one of my Appsumo codes, and so I should see slots for 3 users. But, when I click on "Team" in my Account, the "loading" animation goes on forever. This is when using the Chrome extension on a Win 10 laptop.
https://markuphero.com/share/VIgdY6pHcahscIbVsx1H

2. Can you give us some idea of your company's staying power? Basically, is MH already profitable? Is it bootstrapped and do the founders have prior startup successes you can share with us?

Thanks.

TheLaypersonFeb 14, 2021
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Jeff_MarkupHero

Jeff_MarkupHero

May 14, 2024

A: Hi there!! Answers below:

1) please message on intercom so we can look at that issue. Should be an easy fix.

2) good question. We are bootstrapped and have built the platform to be very inexpensive to run and scale significantly. Also if you check our linked in profiles you’ll see we’ve all done this before with quite a bit of success.

https://www.linkedin.com/in/jeffsolomon

So in short we’re here to stay. We make good money already but even if it were a slow grow from here we can run on cash flow for a long time.

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Q: Hi markuphero seems Great.

A great way to keep a collection of screen shots,

Two features I wondered about though.

1 If I past a url link, then later forget the link, is it recorded in markuphero. If not please do so.

2 Is there a way to attach a private text note or title to a markup, without annotating over my screen shot
ie a note like "screenshot of a lake" or "note to self still need model release form for this pic"

kim978Feb 13, 2021
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Jeff_MarkupHero

Jeff_MarkupHero

May 15, 2024

A: Hi Kim.

1) yes. All links and markup history are saved in my markups.

2) we are releasing a comment tool soon as it’s highly voted on our roadmap. You can also use the crop tool to expand the canvas and write a note on the white space.

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Q: Hello!

Got a couple of questions and issues:

1. Its not fully whitelabel saw on a 404 error page on a sample posted here that there were some markuphero links. Hope we could get that fixed.

2. Does inviting a client for feedback require them to create a new account? Can we invite a client for feedback without letting them create an account?

Thanks in advance for clearing those up!

pepper62275Feb 12, 2021
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Jeff_MarkupHero

Jeff_MarkupHero

May 14, 2024

A: Hi Pepper.

1) You are right. This was unfortunately by design as that page is part of our core application so would have required quite a bit more work to make it load on the CNAME. A few people have mentioned it so if it gets a lot of votes on https://roadmap.markuphero.com we'll probably do this update.

2. Any link you share can be viewed by anyone without having to create an account. If a client ("viewer") wants to duplicate the markup and add their own, then they would need a FREE account. Also, we have not released our "commenting" tool yet, but it's high in the queue. When we do, this it likely how it work:

A) To add comments to an existing comment that the creator made (i.e. threaded comment), will NOT require them to create an account.

B) To add a new comment box to a markup that was shared WILL require them to create a FREE account.

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Q: The CNAME is difficult to use with some domain registrars if I don't want to use CloudFlare.

Can you please add LetsEncrypt SSL?

KurumiFeb 12, 2021
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Jeff_MarkupHero

Jeff_MarkupHero

May 15, 2024

A: Hi Ayaka. Yes, we've seen that request a few times. Please vote for it so we can prioritize higher https://roadmap.markuphero.com/boards/feedback/posts/letsencryt-for-ssl

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Q: HI, will branding also apply to windows app?

B3STFeb 11, 2021
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Founder Team
Jeff_MarkupHero

Jeff_MarkupHero

May 15, 2024

A: Hi B3ST. Right now we don't require any kind of login on the desktop app, this is why we can't generate the CNAME link from screenshots initially. You can copy the link once it opens in browser with the CNAME url. Down the line we will create account login from desktop app for a range of reasons, and then the CNAME will work there as well.

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Q: HI, will branding also apply to windows app?

B3STFeb 11, 2021
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Q: Hi there I also own Droplr and CloudApp like others here, but I bought your deal because I do like your ...

markup better (that's what I am looking for right now) and I really like the fact that I can give you a public URL and you render it very well.
One thing I am missing is a simple paste to create a new markup document or just on top of an existing markup.
I recently came across https://onpaste.com/ to easily create a file from an image in the clipboard, and I think it would be great if I could start a markup right from an image in my clipboard. Just press CTRL-V and there it is ready to be marked up.
And also paste a new image into an existing markup to for example paste a graphic element from somewhere else into the markup.
That would be much easier than taking the screenshot, saving it and then uploading it.

Do you think that could be coming?

MarkKriegerPLUSFeb 9, 2021
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Founder Team
Jeff_MarkupHero

Jeff_MarkupHero

May 14, 2024

A: Hi there; what you describe you can do and I do it daily. You can copy an image from anywhere: website, desktop folder, slack message, anything then just open markup hero homepage which is /NEW and CMD + V and it's instantly ready for markup. You can do the same thing from ADD NEW PAGE as well. And you can paste the image on top of an existing markup as a layer.

Can you hit us up on support if this is not working for you please?

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Q: Hi!

I have a couple of questions:
1. Can I scan and take a screenshot of a full webpage, like Fireshot does?
2. I tried taking a screenshot of a webpage, but it appears that MH takes the photo too soon, before the CSS loads. Is there a way to delay the screenshot? See example: https://share.getcloudapp.com/12uoJooP
Thanks!!

EnmaFeb 10, 2021
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Jeff_MarkupHero

Jeff_MarkupHero

May 15, 2024

A: Hi Sumo-ling. Answers below:

1) Yes, try the URL box that shows in the NEW MARKUP screen. Although, it's not perfect due to JavaScript issues. Our v2 Chrome Extension and our scrolling screenshot updates which are both on roadmap will permanently solve this.

2) Yes, issue I mentioned before. Both will be resolved with updates to Chrome Extension and scrolling screenshots. Please vote on https://roadmap.markuphero.com

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Q: Thank you for bringing an interesting app at appsumo.

Silly question from me....
I already own cloudapp and droplr. Both serve the same purpose as your app generally. Can I justify adding your app as a collection?

kxkwikFeb 6, 2021
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Founder Team
Jeff_MarkupHero

Jeff_MarkupHero

May 14, 2024

A: Hi Sumo-ling. Not a silly question at all. So common I created an article about it here: https://help.markuphero.com/en/articles/4537071-markup-hero-vs-droplr-vs-cloudapp

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Q: Let's say that I share a screenshot with someone which has a blurred area, does the other person can duplicate the item and remove the blur?

I am asking because you mentioned that screenshots are indestructible.

Sicilian_Don_SumoFeb 5, 2021
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Jeff_MarkupHero

Jeff_MarkupHero

May 15, 2024

A: Hi Cribeiro. THe blur is permanent, both for the creator and the viewer. We did it this way for security.

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Q: Thank you for this amazing deal!

1) Can we reassign users later on? so if a member left the team; can I revoke their access and assign it to someone new, or are we stuck with whoever we choose first?

2) I run an agency, most of my work is with clients, how can I benefit the most from Markup Hero? I don't think that giving a premium account to my clients is a good idea since there isn't an option for unlimited so, can guests add their annotations to my screenshots and collaborate with me?

3) How the white-label will look-like, can you show us an example, please?

4) What are the options to update later (after the deal) if I wanted more users and how much will that cost me?

Thank you so much in advance, excited to jump in!

JwanaJan 11, 2021
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Founder Team
Jeff_MarkupHero

Jeff_MarkupHero

May 14, 2024

A: Hi Jwana. Answers to your questions;

1) Yes, if you remove someone then you can re-assign their markups and you can re-use that seat for another user in the future.
2) Good question; you can share links with as many people as you want. Additionally, anyone you share a link with can "duplicate" the screenshot or markup and add their own annotations. And we are working on a commenting tool that will allow your guests to add feedback to markups.
3) Here is an example markup on a custom domain https://mh.bigburst.com/share/1IRG7FGHqf2kFVbBTGqN
4) We will be launching our teams features publically after the AppSumo campaign so you'll be able to add more users beyond the 25 you can get from this deal. We haven't finalized pricing for that but of course, the LTD on AppSumo is a major discount to what it will be when we release publically.

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Q: Does it work in cloud.

I use a chromebook and so cannot install it.

nitinnarvekar9Feb 2, 2021
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Jeff_MarkupHero

Jeff_MarkupHero

May 15, 2024

A: Hi there; Our annotation tools are web based so they work on Chromebook. You can either upload images/pdf's in the browser or you can use the Chrome Extension https://markuphero.com/integrations/chrome-extension.html

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Q: Hi, is it possible to edit PDF´s at the moment, or if that´s not possible, will you be developing that feature in the near future/when?

Thank you

info6471PLUSFeb 1, 2021
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Jeff_MarkupHero

Jeff_MarkupHero

May 15, 2024

A: You can add annotations to PDF's but we are not a PDF editing tool. Perhaps in the future but not high on roadmap at the moment.

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Q: @Jeff Will you have an auto URL shortener so that it doesn't look so long like this?

https://markuphero.com/share/ongJb0UQjBV1JTggmL3p

Thanks

auraJan 19, 2021
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Founder Team
Jeff_MarkupHero

Jeff_MarkupHero

May 14, 2024

A: Hi Aura. I think that request is on our roadmap so we might get to it if it gets enough votes. You can of course setup a custom domain which can shrink down the URL a bit, but for the moment, those are the two options.

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Q: Can Markup Hero be used as an Image organizer?

nitinnarvekar9Jan 31, 2021
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Jeff_MarkupHero

Jeff_MarkupHero

May 15, 2024

A: Hi Nitinnarvekar9. I suppose it could be used that way, we do store all of your screenshots and uploaded files and markups and you can organize them. Have you tried it?

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Q: Hi, QUESTION 1 is it possible to use this on a mobile phone (android) and take screen grab, and then save it ...

in my Markup Hero account (so i can then work on it later from my pc for further edits).

QUESTION 2
This process as described below, can I achieve the following?:
1. I take a screen grab from PC and save
2. I can then blur any area of the image that i need to
3. Then i save as pdf

QUESTION 3
Is it possible to record video of the screen using Markup Hero and blur the URL and other areas of my choice?

QUESTION 4
Can I upload a Word or PDF document, and then "blur" any area, and then save-download?

QUESTION 5
Can I upload a photo and "blur" any area of the photo, then save-download?

QUESTION 6
Can I upload a video and "blur" any area of the video, then save-download?

Thank you

info6471PLUSJan 31, 2021
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Founder Team
Jeff_MarkupHero

Jeff_MarkupHero

May 15, 2024

A: Hi Info64.

1) MH works on mobile web iphone and android. If you upload or markup a file there, it will be waiting for you on web in your account.

2) Yes, you can do this

3) Video, not at present. Here is an article outlining out thinking about video: https://markuphero.com/blog/why-markup-hero-doesnt-offer-video/

4) You can upload PDF and also Google Docs/Sheets/Slides with the integration. Not word at the moment, it's on our roadmap.

5) Yes

6) No video at present as I mentioned.

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