Why is the Appsumo plan is no longer honored?

Question

Here is the thread for the current issue with this product: https://appsumo.com/products/merlin/questions/no-longer-able-to-access-1526048/

AppSumo should improve their vetting process and require product vendors to honor the plans we purchase without changing them later to demand more payments.

Merlin has downgraded us to the free plan and is now asking us to upgrade to the Pro plan. None of the support tickets, including those about the upgrade, have been answered.

Can someone please reply here to explain why we are being asked to upgrade to a monthly plan to continue using this product?

Thanks.

attirailweb · Answer

Hi Egor,\u000aI’m a Tier 2 user and have no issues using Pro features within the monthly credit cap. I saw previous posts from users who had issues after opting in and out of a Pro discount plan, so as a first step, I’d suggest reaching out to support asking to check and reestablish your AppSumo plan.\u000a\u000aNote: AppSumo tier users don’t seem to have access to the new Agent Mac app but that\u0027s another topic.

Merlin

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