Currently what is holding me back from Tier 3, is that the Google Sheets Native Integration is a separate monthly paid feature.
Could you please reconsider adding this for Sumolings at least from Tier 3 onwards for Appsumo Plus? This will make MetaSurvey much friendlier to use out of the box and give us some redundancy for our data.
Q: Are the surveys keyboard accessible? It's seems like hit or miss when I tested it.
Users expect to be able to navigate forms, quizzes, and surveys using their desktop keyboard which is also necessary for most companies to meet WCAG or 508 Compliance requirements. How are you addressing this critical feature?
Yes, it’s supported! You can answer by clicking Enter, using the arrow keys if it’s a swipe-style question, or pressing a number to respond to an NPS question.
I’ve tested this extensively and it is still hit or miss as the arrow keys don’t always work when it is a multiple choice question. Please fix this to allow accessibility with these types of questions.
Agreed! The use of keyboard accessibility is very inconsistent. What's the point of having it work for some questions but not others (multiple choice questions, smiley face or star ratings). If you can allow the keyboard for NPS ratings that use numbers, then you can easily use the same approach with letters assigned to multiple-choice questions.
Also, you can easily assign letters or numbers to smiley faces and star ratings so users can easily select those with a keyboard. Simply place a small number or letter above or below those ratings. Otherwise, allow the use of arrows or the tab key to make those selections. This is how other survey providers do it (like Typeform). This way all the question types are fully accessible, not just two!
You can track the progress here. I also recommend upvoting it to get notified when it’s released: https://feedback.getmetasurvey.com/p/keyboard-accessibility-for-all-question-types-p22eN9
Earlier you said you’ll fix this, but now you ask people to vote on it which raises concerns.
Many companies must ensure compliance with the accessibility requirements of WCAG (global), Section 508 and ADA (U.S.), and AODA (Canada). Therefore, since accessibility has legal implications, it should not be based on votes. Otherwise, this is a deal-breaker and forces us to look elsewhere.
This is confusing! If the reason for upvoting is simply to be notified of its release, then why hasn’t this item been added yet to the roadmap to show that it’s planned since you already stated you’ll fix the issue? It's currently one of the most-voted features!
Can you please update the status to show this?
Also, what is the estimated timeline for fixing this keyboard accessibility issue?
Q: service based
Hello, Do you have any templates or use cases for a service based company whose only goal is to get an appointment? Is this a lead form that is attached to a Facebook ad? I looked at your site but didn't see anything.
Yes, you can create a survey to collect names, emails, and phone numbers for appointment scheduling. Use the “Name, Email, and Phone Form” template, which you can customize as needed.
You can also include the link to your survey in Facebook Ads.
and every workspace, hability in a different domain
Q: New Features
I understand some new features will be offered at an extra subscription. I would like to ask whether the following features be included in our LTD plan or not. - Quiz feature (adding points for correct answers, etc) - Uploading files from survey - Collecting signatures - Adding images for types of questions
Thanks, and loving the product so far, but I'd hate to get request a refund due to these features not being included in the LTD.
Can't you commit to including any of the above to the LTD? Similar apps on appsumo offer these features at a similar price to MetaSurvey, so as much as we love MetaSurvey, we'll have to request refunds unfortunately.
Q: Google Sheets | Include from one of the Tiers
Hi there,
Currently what is holding me back from Tier 3, is that the Google Sheets Native Integration is a separate monthly paid feature.
Could you please reconsider adding this for Sumolings at least from Tier 3 onwards for Appsumo Plus? This will make MetaSurvey much friendlier to use out of the box and give us some redundancy for our data.
And no, Pabbly is not an option...
Thanks in advance.
KirillTereshchenko
Dec 15, 2024A: Hi there,
It’s currently a paid add-on to support development new features, but I’ll review your suggestion and see what’s possible.
Appreciate your feedback!
Share MetaSurvey — Plus exclusive
Q: Are the surveys keyboard accessible? It's seems like hit or miss when I tested it.
Users expect to be able to navigate forms, quizzes, and surveys using their desktop keyboard which is also necessary for most companies to meet WCAG or 508 Compliance requirements. How are you addressing this critical feature?
KirillTereshchenko
Dec 3, 2024A: Hi there,
Yes, it’s supported! You can answer by clicking Enter, using the arrow keys if it’s a swipe-style question, or pressing a number to respond to an NPS question.
Share MetaSurvey — Plus exclusive
I’ve tested this extensively and it is still hit or miss as the arrow keys don’t always work when it is a multiple choice question. Please fix this to allow accessibility with these types of questions.
Thanks for details! I will check and fix it.
Agreed! The use of keyboard accessibility is very inconsistent. What's the point of having it work for some questions but not others (multiple choice questions, smiley face or star ratings). If you can allow the keyboard for NPS ratings that use numbers, then you can easily use the same approach with letters assigned to multiple-choice questions.
Also, you can easily assign letters or numbers to smiley faces and star ratings so users can easily select those with a keyboard. Simply place a small number or letter above or below those ratings. Otherwise, allow the use of arrows or the tab key to make those selections. This is how other survey providers do it (like Typeform). This way all the question types are fully accessible, not just two!
Hi Marykent,
Thank you for providing so many details! I’ll ensure that all question types, including Multiple, are fully accessible via keyboard.
What is the timeline for this?
You can track the progress here. I also recommend upvoting it to get notified when it’s released: https://feedback.getmetasurvey.com/p/keyboard-accessibility-for-all-question-types-p22eN9
Earlier you said you’ll fix this, but now you ask people to vote on it which raises concerns.
Many companies must ensure compliance with the accessibility requirements of WCAG (global), Section 508 and ADA (U.S.), and AODA (Canada). Therefore, since accessibility has legal implications, it should not be based on votes. Otherwise, this is a deal-breaker and forces us to look elsewhere.
I recommend upvoting the feature to receive notifications when it’s released. Of course, this is optional—it’s up to you!
This is confusing! If the reason for upvoting is simply to be notified of its release, then why hasn’t this item been added yet to the roadmap to show that it’s planned since you already stated you’ll fix the issue? It's currently one of the most-voted features!
Can you please update the status to show this?
Also, what is the estimated timeline for fixing this keyboard accessibility issue?
Q: service based
Hello, Do you have any templates or use cases for a service based company whose only goal is to get an appointment? Is this a lead form that is attached to a Facebook ad? I looked at your site but didn't see anything.
KirillTereshchenko
Nov 18, 2024A: Hi there,
Yes, you can create a survey to collect names, emails, and phone numbers for appointment scheduling. Use the “Name, Email, and Phone Form” template, which you can customize as needed.
You can also include the link to your survey in Facebook Ads.
Share MetaSurvey — Plus exclusive
Q: Agency feature?
do you have Agency feature?
KirillTereshchenko
Sep 17, 2024A: Hi there,
Could you please specify which features you’d like to see in the Agency feature?
Share MetaSurvey — Plus exclusive
workspaces and subaccounts
Yes! Both features are available on the Plus add-on.
and every workspace, hability in a different domain
Q: New Features
I understand some new features will be offered at an extra subscription. I would like to ask whether the following features be included in our LTD plan or not.
- Quiz feature (adding points for correct answers, etc)
- Uploading files from survey
- Collecting signatures
- Adding images for types of questions
Thanks, and loving the product so far, but I'd hate to get request a refund due to these features not being included in the LTD.
KirillTereshchenko
Sep 14, 2024A: Hi Feras,
Thanks for reaching out and for the kind words!
It depends on the complexity of development and maintenance costs.
Share MetaSurvey — Plus exclusive
Can't you commit to including any of the above to the LTD? Similar apps on appsumo offer these features at a similar price to MetaSurvey, so as much as we love MetaSurvey, we'll have to request refunds unfortunately.