Hi! I just purchased it and I really like it, but I had a question. I wanted to ask whether my processes will always be publicly accessible, meaning, can anyone who has the link (or finds it through crawling or any other means) access and modify my processes? Is there any way to avoid this? Like being able to choose which processes are publicly accessible via link and which ones require authentication to be accessed?
Founder Team
Ryan_Walker
Apr 19, 2026
A: Hey Rafael,
Here's how access control works:
Your processes are private by default. Nobody can see or access your processes, dashboard, or any of your data unless they're signed in to your team.
There are only two ways something becomes accessible to people outside your team:
Publishing a process — When you publish a process, it gets a "run link" (/run/...) that others can use to start a...
How many different cnames/domain naes can we setup? Also, what languages does it support?
Founder Team
Ryan_Walker
Apr 19, 2026
A: Hey there, currently, NextStep only supports custom domains using the NextStep domain (for example, yourcompany.getnextstep.io), but we are working on full custom domain and SMTP support that is coming over the next couple week so that you can add your domains just like that.
You will only be able to support 1 domain per team.
1.) Can we use your software as a service for our clients or just for own business?
2.) If we can use your software for our clients, how are clients managed within your software?
3.) Can creator & manager be deleted and replaced as needed?
4.) What happen to the process that was created by the creator or manager that was deleted?
5.).Can addition creator & manager seats be...
Founder Team
Ryan_Walker
Apr 19, 2026
A: Hey Thomas!
1. NextStep can be used inside your business and with your clients. You can engage with your clients either as guests or as team members in your NextStep team.
2. If you use the software with clients, as mentioned above, you will probably want to invite them as team members on your NextStep team so you can assign them accordingly. If it is only going to be used with your clients...
Q: Public/Private Access to Processes
Hi! I just purchased it and I really like it, but I had a question. I wanted to ask whether my processes will always be publicly accessible, meaning, can anyone who has the link (or finds it through crawling or any other means) access and modify my processes? Is there any way to avoid this? Like being able to choose which processes are publicly accessible via link and which ones require authentication to be accessed?
Ryan_Walker
Apr 19, 2026A: Hey Rafael,
Here's how access control works:
Your processes are private by default. Nobody can see or access your processes, dashboard, or any of your data unless they're signed in to your team.
There are only two ways something becomes accessible to people outside your team:
Publishing a process — When you publish a process, it gets a "run link" (/run/...) that others can use to start a...
Share NextStep
Q: Domain names and Translation
How many different cnames/domain naes can we setup? Also, what languages does it support?
Ryan_Walker
Apr 19, 2026A: Hey there, currently, NextStep only supports custom domains using the NextStep domain (for example, yourcompany.getnextstep.io), but we are working on full custom domain and SMTP support that is coming over the next couple week so that you can add your domains just like that.
You will only be able to support 1 domain per team.
Here are our languages we support...
Share NextStep
Q: When did you start building this❓
When was the first release of NextStep?
Share NextStep
Q: Software Clarification Questions
Hello Support Team,
1.) Can we use your software as a service for our clients or just for own business?
2.) If we can use your software for our clients, how are clients managed within your software?
3.) Can creator & manager be deleted and replaced as needed?
4.) What happen to the process that was created by the creator or manager that was deleted?
5.).Can addition creator & manager seats be...
Ryan_Walker
Apr 19, 2026A: Hey Thomas!
1. NextStep can be used inside your business and with your clients. You can engage with your clients either as guests or as team members in your NextStep team.
2. If you use the software with clients, as mentioned above, you will probably want to invite them as team members on your NextStep team so you can assign them accordingly. If it is only going to be used with your clients...
Share NextStep
Q: Error Loading Process …
When I'm not logged in and click on a scheduled reminder link in mail, a rather unattractive message appears:
Error Loading Process
Failed to load process instance data
🤔
Ryan_Walker
Apr 19, 2026A: Thanks Jack, will get this sorted!
Share NextStep
Verified purchaser
This should be improved to be more user-friendly and to provide information about what happened.
For example, "To access, log in..."