IgniteArtsAndSTEMQ: Bounce/Unsubscribe Handling in NinjaPipe
I don't see explicit documentation of your bounce handling. Specifically I want to know:
- How does NinjaPipe handle hard bounces vs. soft bounces — are they treated differently?
- Can bounce flags be manually cleared, & is that a self-service function or does it require a paid tier?
- How does an unsubscribe from a marketing email affect your ability to send that contact a 1:1 transactional or direct email within the platform?
- Does NinjaPipe use its own email sending infrastructure or does it route through my connected Gmail/ESP, & does that affect how bounces are recorded?
- In HubSpot, a soft bounce caused by a temporary server error permanently blocked future marketing emails to that contact, & clearing the flag required a higher tiered paid subscription. Can you confirm NinjaPipe's behavior in that scenario specifically?
Verified purchaser
I sent this same question via email. Would love some insight here..
We have some updates regarding this going live today I'll publish a detailed answer to this by EOD today :)
Verified purchaser
I can't WAIT! The inability of being able to verify & clear these "false blocks" has created an entire manual process for us whereby we maintain a list of the "false blocks" & when sending out marketing emails we have to send these emails out one by one via Gmail. (interestingly through the Gmail integration, these emails are logged & tracked in Hubspot.. SMH)