When we started with NinjaPipe, my sales manager was excited about all the potential and features that had been promised. Since then, what we've seen the reality to be is:
- There is no way to contact a human representative to ask questions
- Inability to create a task at the same time you put a note on an account
- When you put a note on an account and then add another note, the first note is
erased and nowhere to be found
- There is no automation to get an email whenever a form is filled out by a lead/customer
- When you close a sale as a win, it stays in the pipeline and conversion rates don't
update
- Previous sales are not accounted for/showing when a sale happens via email and not a filled
out form

All in, this was over promise and under delivered through and through.

We have tried several times to reach out to the founder on LinkedIn (because that is the only contact method we have found), and we're told he's too busy to help, sent a link that doesn't answer the question, or told to send a more detailed question and he'll do a screen recording of the answer. None of this has ever happened or been followed through with. As of right now, it seems like they took our money and left us with a product that has zero use.

So, so, so frustrated.