I bought Tier 3 and have been using it for a week. The "play with the system" now feels more like real work as I transfer all my data here. So far, it has huge potential and is a really great tool.

But why would I give 6 Tacos?

6 Tacos: for response speed, bugs, and support improvements. Sometimes it feels like they’re waiting for me to submit a bug, enhancement, or request. I love the feedback—it makes me feel my effort is appreciated.

5 Tacos: for the basics. It does what a CRM should do. Yes, you need to watch the videos sometimes to understand how a function works, but that’s normal. HubSpot and Pipedrive don’t work exactly the same either.

5 Tacos: for the improvements made in just this week. It’s great to see features like Ninja DocSign being added.

6 Tacos: The automations are great. It takes time to test and make sure they work. The small grey save button you need to press when updating an automation step threw me off—I missed it 3 out of 4 times because the main save button is blue and easier to see but doesn’t save the automation step data. You get used to it quickly, though, and the learning curve is short.

6 Tacos: The way they provide feedback is top-notch.

Right now, I’m a happy client and user. I’m already encouraging others to switch from HubSpot to Ninjapipe. The only blocker is the Google connection, which isn’t working yet. The team is working on it and updates the status regularly. Fingers crossed it will be fixed soon.

Keep going!