I very rarely write reviews, but I'm so impressed I had to.

I've used other software such as Suitedash and this completely blows it out the water. It's fast, support is very responsive, it's not awkward like in other CRMs - it's very intuitive and user friendly.

Yes - there's still some essential features that need to be added such as ticketing, but users are requesting things left, right and centre - and it's being implemented really REALLY quick!

For example (check out their Discord if you want a feel for how good the support is!):
I requested multi-step forms as a feature request. This was added in less than 48 hours.
I asked if it was possible to use captchas on forms. This was implemented in less than 24 hours.
I asked about separating marketing/transactional email. I don't remember how quick it was implemented, but next time I logged on I noticed this was implemented.

Meanwhile, there's features such as routing & territories (useful for delivering, D2D sales, etc) that cannot be found in other CRMs - very impressive.

Most of all - the automations feature is insanely good. It's a visual workflow with drag-and-drop, making it very intuitive and user-friendly; whilst being very powerful and customisable.

Whatever features are introduced have been thought through carefully and implemented well, and not slap-dashed together like in a lot of LTDs found on AppSumo.

I don't know if NinjaPipe has others working on it other than Dinuka, but if he's just a one-man band at the moment - I have no idea how he's able to deliver so many feature updates whilst delivering responsive support at the same time, genuinely impressed.