"Up to 5,000 replies per month (total)" -I think I know the answer, but what is considered a Reply? Is "Hello" count as one reply, then "How can I help you?" a 2nd reply? Or is it more or less 5000 full user conversations
Fist 200 replies with GPT-4 Turbo -Is this the first 200 **per month?**
A: Hi there! By default the AI instructions are provided where the AI assistant is programmed to ask for email address and a phone number. Just above the AI instructions there is a functionality that allows removing/adding more qualification attributes. Then we suggest to find a piece of text where the AI assistant is instructed to collect emails and phones and just modify that part. If you remove the entire instructions and just write yoru own, we can't guarantee it will work as you expect it to. Hope it helps!
Thinking about grabbing this. But I was chatting with your website demo bot and it mentioned "it will always disclose the fact it's an AI bot" to people, even on my chatbot after I buy it and setup my version.
I do not want mine to mention that at all, regardless if it's asked directly or not by a user. I'm not trying to trick people or do anything weird, just not interested in standing up in front of the room and saying "Hey everyone!! We use AI instead of hiring real people here!"
Can it be trained to never mention that its actually a bot, or trained to change the subject and dodge those types of questions, or just flat-out reply that it's the intern on the team?
A: Hi, the assistant on our website, as well as the first assistant that is created after entering URL doesn't have any specific instructions regarding this matter. I can't suggest anything specific on how to achieve your goal, although we allow our clients to fully customize the AI instructions where you can write down anything in your mind. At the same time, the OpenAI's safety measures and backend instructions may prevent it from working the way you decribed.
Will my clients be able to access a white labelled dashboard with my branding allowing them to view ONLY their stats, conversation history etc. without seeing my other clients info?
A: Yes, once you are ready to set it up, please, refer to the following articles: https://noform.notion.site/Zapier-Instructions-15f55ef6ed0280aaa0efddd251910c13 https://noform.notion.site/Make-Automation-Instructions-10355ef6ed0280da99e0c789ab9a28ca
A: Hi there and thank you for your question. The initial training is performed based on the data from the website URL that you provide. On a later stage you are able to provide documents, PDFs and other materials to enhance the assistant's knowledge about your business.
I was on your website talking to your chatbot. It told me that right now NoForm can not scrape a website for training, It also said I could not upload a pdf. It told me I can only train it with entered text. So I am confused as you say the opposite
Good reminder to update your bots knowledge from time to time :) To have a better understanding of the capabilities you are welcome to sign up for free with a different email you use for AppSumo and see it in action. All the training features are available before purchase.
Hi Is it possible to create custom answers, or prioritise a specific document loaded in the training section? The reason for this question is that when the bot is returning some incorrect information I want to be able to ensure there is a way to provide the bot with a custom answer (or at least be able to assign a priority to uploaded documents) so we have a way to “correct” any inaccurate responses given? The product seems great but this is a feature that I can’t see and am not able to resolve at the moment, so just wondering if I’ve overlooked something? Many thanks.
A: Hi and thank you for your question! Yes, you can type any custom information to the Manual AI instructions section. This is the place where you can insert your Q&A pairs, additional information, let the AI know how to act or what to answer etc. The Manual AI instructions have a higher priority over the Training materials you provide (URLs and docs).
That's great. Thank you. Is there a way to format text in the Manual AI instructions section as I've been unable to force some text to be bold and am not always able to get the bot answer to show a URL even though I have added it into this "Manual AI instructions" section? I am delighted with your product though, and it generally returns very good answers, I just need to get the above sorted :)
Hi again. Specifying URL and when to share it should be sufficient for the assistant in most cases. If that doesn't work for you, please reach us out in the live chat. Thanks!
Q: Can you export leads?
Can you export leads from the leads tab into a spreadsheet?
Q: Can you animate the chat bubble and color the chat window
Hi there, I bought tier one. Two questions Can you animate the chat bubble to draw attention to it? Just a "wobble" every once in a while, is probably enough. Can you tint the background of the actual chat window to distinguish from the website? The website is mostly white, the chat window is white....
A: Hi there! Thank you for your question. There is no such a setting to enable the "wobbling" for the chat bubble, however we already have few things in consideration that can draw more attention to the the chat bubble.
Also, you are able to customize the colors of the chat window and the bubble in a designated settings tab in your account. If you need tailored guidance, I would recommend using our chat support. Thanks!
I want to ask, if I get Tier 2, will I be able to use it on only 3 websites, or it's for 3 businesses regardless of the number of websites I have? Does it have live agent handover feature?
A: Hi there! Tier 2 is up to 3 websites regardless of what businesses they relate to. As for the hand over feature, currently you can instruct the assistant to provide the customer with whatever means you have to reach a person (calndar link, live chat link, phone number, etc.). Thanks!
That means NoForm is unable to handle visitors currently. I have to link them to somewhere else, correct?
For the placement of the chat widget, is it limited based on domains? If I have a website with a subdomain, then I already have a chat widget installed on the root domain website, so the widget is not showing on the subdomain website? Is this what you mean?
Jornes, can you please, specify what do you mean by handle visitors?
As for the other question, then subdomains to relate to the domain, so that doesn't count as a separate domain. If you install it on the main domain the subdomains will work fine.
Thank you for clarification. Handing over the chat to a human is one of the things we consider adding down the road. But that is not something that is planned to be available any time soon
Good to know, but I hope this can come soon. Anyway, I have just purchased it and started testing it on my product site. And I noticed there is a limit of 20,000 characters in manual instructions under AI behaviour. What if train data exceeds this limit?
And will NoForm keep training the AI automatically to keep it up-to-date based on the latest info on my website?
20k characters ois more than enough, as manual instructions are there for you to specify some of the most important information and rules/instructions the assistant shoulf follow. If you want to provide more context you can add this data in the training section where you can insert documents or provide URLs to your website page. The assistant will then use that data for self-training.
But you have to make sure that the information on those pages or documents is not confusing. For example, if on one of the website pages the price says $49 and $99 on some other page, it may confuse the AI as it has no means to identify which of those is true.
Thank you for your reply! That means the AI will train itself from all documents and URLs we insert. Then, then training, will it use up the credit of AI manual instruction (20,000) ?
A: Hi there! Thank you for your question. It is possible to use for any industry, it also depends on your use case and what do you need to use it for exactly and what job needs to be done.
It is multilingual and can communicate in German if you instruct it so. Currently by default, it will mostly reply using the language of the chatter. However, the comment below is spot on. The hack is to set conversation starters and welcoming message in German which will indicate your visitors and encourage them to chat in German.
If you want it to be in German, you can set the first message in German, everything in German. When German people see it, they will start typing the questions in German, and then the AI will reply in German. So far, I don't find media available.
A: Hi there! Great question. The rest of the 4800 replies will be provided using the 4o-mini model for the time being, which is ever so slightly less powerful. Given the average stats, 200 replies is ~50 chats. So you are all covered with the better model for the first 50 inquiries with Tier 1. So if you expect more, you can consider Tier 2 or 3. Although 4o-mini won't let you down either. We may also consider moving up the models if the API costs decrease in the future.
Q: It says "Branding customization" but its not anywhere in the backend
I have T1 which says "Branding customization" is available.
Where can I turn off the branding or swap it out in the settings area?
Thanks
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Q: do you have a Youtube channel?
Nazar_noform
Mar 7, 2025A: We do not have a dedicated youtube channel, but that's a great idea for the future!
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Q: Why dont you do unlimited replies with BYOK?
Are there any way you can do unlimited replies with your own API key?
Nazar_noform
Mar 5, 2025A: Yes, you can reach out to support@noform.ai with your API key
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Q: Is it possible to delete leads / conversations?
After many experiments, I have created a chatbot, but now I would like to delete all leads and conversations from the pilot. Is that possible?
Nazar_noform
Mar 4, 2025A: Hi there! We haven't got the that yet. This is something planned to be added in the future. Thanks!
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Q: Reply Limitation Clarification
"Up to 5,000 replies per month (total)"
-I think I know the answer, but what is considered a Reply? Is "Hello" count as one reply, then "How can I help you?" a 2nd reply? Or is it more or less 5000 full user conversations
Fist 200 replies with GPT-4 Turbo
-Is this the first 200 **per month?**
Thanks for the help
Nazar_noform
Mar 3, 2025A: Hi! Yes, that is first 200 every month, so it resets every month. As for the replies, then it is a separate message from an AI assistant.
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Q: How do I create lead qualification?
I have given the bot some instructions and questions to ask in order to qualify the lead, but it never does.
Nazar_noform
Mar 3, 2025A: Hi there! By default the AI instructions are provided where the AI assistant is programmed to ask for email address and a phone number. Just above the AI instructions there is a functionality that allows removing/adding more qualification attributes. Then we suggest to find a piece of text where the AI assistant is instructed to collect emails and phones and just modify that part. If you remove the entire instructions and just write yoru own, we can't guarantee it will work as you expect it to. Hope it helps!
Share NoForm
Q: Disclosure
Thinking about grabbing this. But I was chatting with your website demo bot and it mentioned "it will always disclose the fact it's an AI bot" to people, even on my chatbot after I buy it and setup my version.
I do not want mine to mention that at all, regardless if it's asked directly or not by a user. I'm not trying to trick people or do anything weird, just not interested in standing up in front of the room and saying "Hey everyone!! We use AI instead of hiring real people here!"
Can it be trained to never mention that its actually a bot, or trained to change the subject and dodge those types of questions, or just flat-out reply that it's the intern on the team?
Thanks for the help
Nazar_noform
Mar 3, 2025A: Hi, the assistant on our website, as well as the first assistant that is created after entering URL doesn't have any specific instructions regarding this matter. I can't suggest anything specific on how to achieve your goal, although we allow our clients to fully customize the AI instructions where you can write down anything in your mind. At the same time, the OpenAI's safety measures and backend instructions may prevent it from working the way you decribed.
Share NoForm
Q: Is the dashboard white label as well?
Will my clients be able to access a white labelled dashboard with my branding allowing them to view ONLY their stats, conversation history etc. without seeing my other clients info?
Nazar_noform
Feb 20, 2025A: Hi there. Currently, we offer only a white label chat bubble, but not a dashboard.
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Verified purchaser
is it possible to have the chats emailed to my client once the chat ends, so they can at least see what went on?
Yes, this can be configured on the backend. Or if you have your client added to noform as admin
Q: Do all tiers come with Zapier and Make integration?
Nazar_noform
Feb 21, 2025A: Yes, once you are ready to set it up, please, refer to the following articles:
https://noform.notion.site/Zapier-Instructions-15f55ef6ed0280aaa0efddd251910c13
https://noform.notion.site/Make-Automation-Instructions-10355ef6ed0280da99e0c789ab9a28ca
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Q: HI, Can we upload pdf or any other file for frequently ask Q & A our articles ,
documents etc. along with our website url for better output to the website visitors & is there any provision for all these in this tool.
thanks
Nazar_noform
Jan 27, 2025A: Hi there and thank you for your question. The initial training is performed based on the data from the website URL that you provide. On a later stage you are able to provide documents, PDFs and other materials to enhance the assistant's knowledge about your business.
Share NoForm
Verified purchaser
I was on your website talking to your chatbot. It told me that right now NoForm can not scrape a website for training, It also said I could not upload a pdf. It told me I can only train it with entered text. So I am confused as you say the opposite
Good reminder to update your bots knowledge from time to time :)
To have a better understanding of the capabilities you are welcome to sign up for free with a different email you use for AppSumo and see it in action. All the training features are available before purchase.
Verified purchaser
I will probably do that. I had scheduled a demo from the site for yesterday, but nobody showed up to our scheduled meeting :(
Q: Framer
Can I use it on my Framer Website?
Nazar_noform
Feb 10, 2025A: Hi! Yes, you can use it with Framer hosted website
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Q: Custom Answers
Hi
Is it possible to create custom answers, or prioritise a specific document loaded in the training section?
The reason for this question is that when the bot is returning some incorrect information I want to be able to ensure there is a way to provide the bot with a custom answer (or at least be able to assign a priority to uploaded documents) so we have a way to “correct” any inaccurate responses given?
The product seems great but this is a feature that I can’t see and am not able to resolve at the moment, so just wondering if I’ve overlooked something?
Many thanks.
Nazar_noform
Jan 31, 2025A: Hi and thank you for your question! Yes, you can type any custom information to the Manual AI instructions section. This is the place where you can insert your Q&A pairs, additional information, let the AI know how to act or what to answer etc. The Manual AI instructions have a higher priority over the Training materials you provide (URLs and docs).
Share NoForm
Verified purchaser
That's great. Thank you. Is there a way to format text in the Manual AI instructions section as I've been unable to force some text to be bold and am not always able to get the bot answer to show a URL even though I have added it into this "Manual AI instructions" section?
I am delighted with your product though, and it generally returns very good answers, I just need to get the above sorted :)
Hi again. Specifying URL and when to share it should be sufficient for the assistant in most cases. If that doesn't work for you, please reach us out in the live chat. Thanks!
Q: Can you export leads?
Can you export leads from the leads tab into a spreadsheet?
Nazar_noform
Jan 31, 2025A: Hi! For now this type of export can be done with the help tools like Make.com
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Q: Does this work with wordpress?
Does this work with wordpress?
Nazar_noform
Jan 24, 2025A: Hi! Yes, it does work with wordpress. You will find a detailed instructions on how to install using wordpress in your noform account.
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Q: What happens if I exceed 60,000 chats per month?
What happens if I exceed 60,000 chats per month? Can more chats be purchased?
Nazar_noform
Edited Jan 23, 2025A: Hi Darryl. Definitely a nice problem to have :)
Yes, the limit can be extended on demand!
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Q: Can you animate the chat bubble and color the chat window
Hi there, I bought tier one. Two questions
Can you animate the chat bubble to draw attention to it? Just a "wobble" every once in a while, is probably enough.
Can you tint the background of the actual chat window to distinguish from the website?
The website is mostly white, the chat window is white....
Nazar_noform
Jan 22, 2025A: Hi there! Thank you for your question. There is no such a setting to enable the "wobbling" for the chat bubble, however we already have few things in consideration that can draw more attention to the the chat bubble.
Also, you are able to customize the colors of the chat window and the bubble in a designated settings tab in your account. If you need tailored guidance, I would recommend using our chat support. Thanks!
Share NoForm
Q: 3 Websites or 3 Businesses
I want to ask, if I get Tier 2, will I be able to use it on only 3 websites, or it's for 3 businesses regardless of the number of websites I have? Does it have live agent handover feature?
Nazar_noform
Jan 10, 2025A: Hi there! Tier 2 is up to 3 websites regardless of what businesses they relate to. As for the hand over feature, currently you can instruct the assistant to provide the customer with whatever means you have to reach a person (calndar link, live chat link, phone number, etc.). Thanks!
Share NoForm
Thanks for your response!
That means NoForm is unable to handle visitors currently. I have to link them to somewhere else, correct?
For the placement of the chat widget, is it limited based on domains? If I have a website with a subdomain, then I already have a chat widget installed on the root domain website, so the widget is not showing on the subdomain website? Is this what you mean?
Jornes, can you please, specify what do you mean by handle visitors?
As for the other question, then subdomains to relate to the domain, so that doesn't count as a separate domain. If you install it on the main domain the subdomains will work fine.
Hi! Handle visitors meaning a live agent to chat with the visitors when required.
Thank you for clarification. Handing over the chat to a human is one of the things we consider adding down the road. But that is not something that is planned to be available any time soon
Good to know, but I hope this can come soon.
Anyway, I have just purchased it and started testing it on my product site. And I noticed there is a limit of 20,000 characters in manual instructions under AI behaviour. What if train data exceeds this limit?
And will NoForm keep training the AI automatically to keep it up-to-date based on the latest info on my website?
20k characters ois more than enough, as manual instructions are there for you to specify some of the most important information and rules/instructions the assistant shoulf follow. If you want to provide more context you can add this data in the training section where you can insert documents or provide URLs to your website page. The assistant will then use that data for self-training.
But you have to make sure that the information on those pages or documents is not confusing. For example, if on one of the website pages the price says $49 and $99 on some other page, it may confuse the AI as it has no means to identify which of those is true.
Thank you for your reply! That means the AI will train itself from all documents and URLs we insert. Then, then training, will it use up the credit of AI manual instruction (20,000) ?
No, the training data doesn't consume the 20k limit :)
Q: E-Commerce & Multilanguage?
Hi there,
is it possible to use for E-Commerce and in german language only?
Dors it support rich media? Also images support?
Best regards
Nazar_noform
Edited Jan 20, 2025A: Hi there! Thank you for your question. It is possible to use for any industry, it also depends on your use case and what do you need to use it for exactly and what job needs to be done.
It is multilingual and can communicate in German if you instruct it so. Currently by default, it will mostly reply using the language of the chatter. However, the comment below is spot on. The hack is to set conversation starters and welcoming message in German which will indicate your visitors and encourage them to chat in German.
Hope it helps!
Share NoForm
If you want it to be in German, you can set the first message in German, everything in German. When German people see it, they will start typing the questions in German, and then the AI will reply in German. So far, I don't find media available.
Q: GPT4 Turbo credits.
Do the GPT4 Turbo replies renew every month?
Nazar_noform
Jan 13, 2025A: Hi there! Yes, the limit specified is a monthly limit, which resets every month :)
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Q: AI Models
Hi, in the Tier1 for example states:
- Up to 5,000 replies per month (total)
- Fist 200 replies with GPT-4 Turbo
After the first 200 replies, for the rest 4,800 replies the AI model is changed? And to which?
Nazar_noform
Jan 6, 2025A: Hi there! Great question. The rest of the 4800 replies will be provided using the 4o-mini model for the time being, which is ever so slightly less powerful. Given the average stats, 200 replies is ~50 chats. So you are all covered with the better model for the first 50 inquiries with Tier 1. So if you expect more, you can consider Tier 2 or 3. Although 4o-mini won't let you down either. We may also consider moving up the models if the API costs decrease in the future.
Share NoForm