NoForm Questions

Showing 1 - 20 of 34 questions

Q: GDPR and customizing

Interesting tool! I have two questions:

1. The chat window can only be customized in Tier 3? So the small logo at the top left and the texts on the button etc.? So the Website customer always sees advertising for NoForm?

2. What about the GDPR? Where is the data collected, where are the servers? If the customer enters his data such as e-mail address or telephone number, then this is personally relevant data that must not leave the EU.

info8277SNov 6, 2024
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Founder Team
Nazar_noform

Nazar_noform

Nov 8, 2024

A: Hi and thank you for your questions!
The chat window can be customized with every tier. With tier 1 and 2 you can change the style of the window to match your brand colors. You can modify pretty much everything related to AI behaviour, starter question and suggested responses. What Tier 3 unlocks is an ability to remove NoForm branding line for resellers.
All the data currently resides in the...

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Q: More Bot Chat Tiers

I'm currently testing a chat on my website for a client who needs 15 chats on their various company websites. I'm happy but worried about the current licence or tier availability. How do I Buy a License for 20 chats or more?

froggdesignsPLUSNov 5, 2024
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Founder Team
Nazar_noform

Nazar_noform

Nov 6, 2024

A: Hi! It would be great if it helps your client! Although the Tier 3 doesn't seem to cover all your requirements, you can reach out to us regarding extra chatbot slots by email support@noform.ai or in the live chat. We will see how to go about it. Thanks!

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Q: Swedish / Pre-fixed questions / Conditional Logic

Hello!

We have a client that wants the chat to have "bubbles"... with "I am customer" "I am not customer" and then if they take "i am customer", they will get new questions, etc.

Is this possible?

And is it possible to write to the customers through this software?

SEOfrallanPLUSNov 3, 2024
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Founder Team
Nazar_noform

Nazar_noform

Nov 4, 2024

A: Hi there!
It should be possible to provide the instructions to the AI to lead a conversation in a different direction depending on the answer. It is also possible to set up two quick responses that you mentioned.

NoForm doesn't allow to write to the customers in the chat. It is fully AI operated.

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Q: Is it possible to change the text: Type your question.. and the text from the "send" button?

Hello great app but I was wondering if we can change the text to the user experience in another language is better and looks more professionel.

seo019Nov 3, 2024
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Founder Team
Nazar_noform

Nazar_noform

Nov 4, 2024

A: It is possible to change the "Send" button text. I need to double-check the other one to be sure. If you already have a license and would like to request a change, please, reach us out at support@noform.ai

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Q: your chatbot answer the users in their language?

1) I have an Italian site that sells sea excursions with boats, I would like to use your system but I wonder, if I have online training pages in Italian that I give to your system, and then foreign users, English, French or other language, ask the chat in their language, will the system that have Italian training, answer the users in their language? Do I also need training in the specific language of the user?
2) after the chatgpt turbo credits are finished, how much does it cost to connect the other gpt turbos via API? in the sense that, on the chatgpt site how do I understand the price? what cost do I have to check on this page https://openai.com/api/pricing/
I see many prices but I don't see "gpt turbo", where is it? I know that the price can vary, can you give me an example of how much 5000 additional messages would cost today?

giovanni.gilibertiOct 31, 2024
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Founder Team
Nazar_noform

Nazar_noform

Nov 1, 2024

A: Hi Giovanni,
For the chatbot to interact in a particular language it should be enough to specify this in the instructions. You can translate the instructions to a specific language if that is easier for you to work this way, but it doesn't really matter. What you can do is to tell it to use a certain language or tell it to reply using the language your customer is using in their messages to the...

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