PinChat - Plus exclusive

Engage with customers instantly via link or QR code

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    You want to engage with customers right when they need you, but it’s impossible for you to be everything everywhere all at once (barring a rare rupture in the multiverse).

    Using different platforms to chat with clients while collecting user feedback and managing your customer list isn’t just exhausting—it’s also a surefire way for details to fall through the cracks.

    Imagine a comprehensive engagement tool that lets you start a live chat on any platform, all without any code.

    Dive into PinChat.

    TL;DR

    too long didn't read
    Start a chat with customers instantly via a link or QR code—anytime and anywhere
    Send surveys, use chatbots to help customers, and collect client info for your list during the chat

    At-a-glance

    Overview

    PinChat is a business messenger with built-in customer engagement features that lets you chat and share surveys via link or QR code.

    With PinChat, you can chat instantly with your customers via a link or QR code—no additional apps needed.

    Put your PinChat link or QR code on any online or offline customer touchpoint like social media, flyers, and business cards.

    You’ll receive instant notifications when you get a new message on the PinChat app.

    Plus, you can manage all your customer messages on one dashboard, so no question or concern will ever slip under the radar again.

    Link or QR code

    Chat with customers instantly by providing the PinChat link or QR code.

    You can easily build your own chatbot using PinChat’s chatbot builder, giving clients the chance to instantly start a conversation right on your website.

    Use the chatbot to address customer questions and concerns and guide them to the answers they need, all while letting your customer service team focus on urgent matters.

    You’ll also be able to take over the chat at any time when customers need instant support by switching from a chatbot to a real person in the chatroom.

    Chatbot

    Power up your chat widget with a chatbot that can help customers when you’re not there.

    PinChat also lets you create sub-accounts for your customer service team members.

    You can add multiple sub-accounts to a single chat link, so that different team members can work simultaneously and reply to messages at the same time.

    Group related chatrooms together into folders with a single drag and drop, and use colored tags to highlight each chatroom’s key points to help you stay organized.

    Chatroom

    Stay organized with colored tags and store related chatrooms in folders.

    Get feedback from your clients with an in-chat survey, so you can quickly scan customer sentiment.

    PinChat helps you keep track of all your leads by automatically adding anyone you chat with to your client list.

    Best of all, the tool will automatically sync and update customer data shared in a chatroom to your client list.

    CRM client list

    Keep track of your clients by automatically syncing information from chats to your client list.

    Engaging with your clients shouldn’t feel like you’re performing a one-person magic show and manning the ticket booth at the same time. (“Looks like it’s the perfect time to disappear.”)

    PinChat makes it a cinch to engage with your customers instantly and organize chat conversations, so your entire customer service team can collaborate better.

    Get to know your customers with chatbots.

    Get lifetime access to PinChat today!

    PinChat - Plus exclusive

    PinChat - Plus exclusive

    Pinchat.me
    FounderFounder
    Brian Fang
    CEO & Co-founder

    Updates from PinChat - Plus exclusive

    Founder Update Post

    Posted Mar 16, 2023

    May 18, 2022

    Posted Feb 9, 2023

    May 24, 2022

    Posted Feb 9, 2023

    Questions
    Reviews

    Questions & Reviews

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    Showing 5 of 145 questions

    Q: Is there an updated roadmap?

    leonardsnicketPLUSFeb 15, 2024
    See detail
    Founder Team
    Brian_PinChat

    Brian_PinChat

    May 14, 2024

    A: Hi leonardsnicket,

    We will update the roadmap next month (March).

    PinChat is undergoing a series of significant updates and reconstruction efforts. 
These updates are aimed at enhancing the quality of our service and your user experience, with specific improvements including:
    1. Chat Efficiency: We are enhancing the speed and reliability of instant message delivery, ensuring you can communicate more smoothly and quickly with others.
    2. Application Performance: The overall performance of the application will see a substantial improvement, making your experience more seamless and efficient.
    3. Integration of OpenAI Technologies: We are incorporating advanced technologies from OpenAI to provide smarter, more personalized services, thereby improving your interaction experience.

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    Q: Hey there, 1.

    Any plans for a public API? Or integration with automations tools?

    2. Any plans to integrate ChatGPT/Open AI? to get the AI answer business related questions or just any questions? Nowadays this is become table stakes.

    3. DialogFlow? Other AI engines?

    4. I can't tell if there is a visual flow builder. Is there?

    5. Can we customize the look and feel with CSS? Add fonts and change the size of the chat window?

    thenewyorkerMar 15, 2023
    See detail
    Founder Team
    Mu_PinChat

    Mu_PinChat

    May 14, 2024

    A: Hi thenewyorker,

    > 1. Any plans for a public API? Or integration with automations tools?
    Ans. As a whole, we've already planned to release APIs for paid users in the roadmap.

    > 2. Any plans to integrate ChatGPT/Open AI? to get the AI answer business related questions or just any questions? Nowadays this is become table stakes.
    Ans. And the integration with OpenAI would be released soon, we aim to release the beta version at the end of this month. Please keep following our YouTube ( https://www.youtube.com/@pinchat8202 ). We'll release new feature via YouTube.

    > 3. DialogFlow? Other AI engines?
    Ans. We'll consider to integrate with more AI engines for sure.

    > 4. I can't tell if there is a visual flow builder. Is there?
    Ans. Currently it's not our main focus, but we'll discuss this requirement. :)

    > 5. Can we customize the look and feel with CSS? Add fonts and change the size of the chat window?
    Ans. It's a good suggestion and understandable. We can provide this feature in our roadmap.

    best,
    Mu

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    Q: ***REPOSTING QUESTION*** Hello!

    👋 I too am looking to purchase a tier with sub-accounts but I am concerned that the owner (me) would be able to see the chats of my clients (sub-account holders).

    💥It is important for privacy concerns that we (the owner) don’t have access to the chats of the sub-accounts (our clients), and having the ability to set limits for MAU for each sub-account would be helpful.

    It seems that when you designed the sub-account feature, you assumed the sub-account holders will be in the *same* company as the owner, with the owner being the overall boss. That is only one scenario.

    👉 The more-common ‘other’ scenario is an Agency (like many SumoLings here are) purchasing a tier with sub-accounts to provide the service to a client who is in a completely different business. They (our clients) wouldn’t want us (owner) to see their business chats. That raises so many privacy issues. (It’s like having an Agency read your text messages!)

    So can you rectify this? 🤷‍♀️

    ShadeOPLUSSep 11, 2023
    See detail
    Founder Team
    Mu_PinChat

    Mu_PinChat

    May 14, 2024

    A: Hi Shade,

    Thank you for your inquiries and suggestions.

    The initial design of PinChat was created to assist businesses in completing pre-sale tasks. Each PinChat Link that is created is actually designed to meet the specific needs of different businesses or organizations (such as branches). After the main account is set up, sub-accounts are created and then assigned to manage different PinChat Links. This is the logic behind the product design.

    We understand that in an agency scenario, you may want the main account not to see the messages of sub-accounts and to set different MAU (Monthly Active Users) limits for different Chat Links. However, this requirement would involve significant changes to the product design, so we are still evaluating it.

    Currently, we have received around 4 to 5 similar requests, and we will continue to assess them.

    Thank you for your inquiry! :)

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    Q: I have my platform in Spanish, but for the chatbot I still see some messages in English, like “Back to chat ...

    room” and the error message displaying when nickname is required and not provided. Is there a setting I need to adjust to have all texts in Spanish?

    renteriahOct 22, 2023
    See detail
    Founder Team
    Mu_PinChat

    Mu_PinChat

    May 15, 2024

    A: Hi renteriah,

    In PinChat, there are basically two settings related to language. One is the language of the link owner's operating interface, and the other is the guest's browser language. The former refers to the language interface that the link owner will see, while the latter will be displayed based on the default language of the guest's browser.

    If possible, please provide me with a screenshot at mujou@funtek.co, so that I can better verify whether you are indeed seeing English instead of Spanish. Thank you.

    best,
    Mu

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    Q: In order to have web hooks available, do I need to pay an additional fee or it is included in this AppSumo deal?

    Thanks.

    renteriahOct 21, 2023
    See detail
    Founder Team
    Mu_PinChat

    Mu_PinChat

    May 14, 2024

    A: Hi renteriah,

    You can write an email to me first (mujou@funtek.co). Please we need to discuss more about how you want to use this webhooks and determine which webhook APIs we should provide.

    best,
    Mu

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