I truly love AppSumo, but displaying “Available exclusively to AppSumo Plus members” on a sold-out product is misleading. Although the page says “Sold out,” the Plus message makes it unclear whether the product is unavailable to everyone or still available to customers who purchase a Plus membership.

I purchased Plus believing it would give me access to the deal, only to discover that the product was still unavailable. I also did not realize the membership was nonrefundable when I purchased it, which made the experience even more frustrating. Even after joining only moments earlier without using any Plus benefits, I could not get a membership refund.

The product page should clearly state, “Sold out for all customers, including Plus members,” and the nonrefundable membership policy should be made clear before purchase. If someone joins because this wording leads them to believe they can access a particular deal, only to discover they cannot, I believe a refund should be available.

As someone who genuinely enjoys AppSumo, I’m disappointed by this experience and hope they improve the wording so other customers don’t encounter the same confusion.