Verified purchaser
Many promises, no service & "Plus Support" effectively doesn't exist
I purchased the AppSumo Plus membership specifically to gain access to the Yapper Tier 4 plan. The 15,000 recurring monthly credits were the clear business basis for my purchase.
The fact that these terms were unilaterally changed just one week after Black Friday (from monthly credits to a one-time bucket) is completely unacceptable. As a freelancer, this renders the product economically useless to me.
A Systemic Problem
Unfortunately, this no longer seems to be an isolated incident. Similar to the Supermachine deal (Founder: Rexxar)—where a dubious, free-to-play style rip-off "Gems" model was introduced retroactively—firm promises are being watered down after the sale. The fact that AppSumo tolerates this pattern with "Select" deals massively undermines trust in the platform. This same company is currently even selling another tool here on AppSumo.
No Real Support for Plus Members
What disappoints me the most, however, is how this issue is being handled. Despite my Plus membership—which is advertised with "VIP Support"—I have received not a single personal response to this day.
My emails were ignored or answered only with automated templates.
My specific points (loss of working hours, assets, and setup effort) were not addressed with a single word.
Instead, the automated standard email even included advertising for the "Black Friday Last Call" at the bottom. Trying to sell more offers in the same breath to a customer writing about a busted deal shows an absolute lack of sensitivity.
Conclusion: The deal does not deliver what was promised, and the "Premium Support" from AppSumo Plus was unfortunately completely worthless in this situation.
Ariadne_AppSumo
Dec 13, 2025Hey there, thanks for taking the time to share this so openly. I completely understand why the change to Yapper’s credit structure felt so frustrating, especially since Tier 4 was a big reason you joined Plus. I’m really sorry this experience fell short of expectations.
I checked in with our Support team and they let me know that your Yapper purchase was successfully refunded. They’ve also reached out again directly to make sure everything is fully taken care of and to see if there’s anything still outstanding on your end.
That said, it’s clear this situation was disappointing overall, and that’s not the experience we want anyone, especially Plus members, to have. Feedback like yours is genuinely important to us, and we’re actively learning from cases like this to improve how we handle partner changes and how we communicate and support customers when things don’t go as planned.
I really appreciate you being candid here. Your perspective is being shared internally and is helping us do better moving forward.