Verified purchaser
Seemed like a good idea
I have purchased roughly 40 products from AppSumo in one year. Today I use around 10.
In some cases, promised features never appeared. Other times, the websites of the software developers were down rendering their software unusable. Another time, when I had to present different survey results for a company with a headcount of over 1000 employees, I could not access my information. Eventually, I did get a response and they fixed the issue, but by then I had to manually restore my results from drafts I had shared with some managers in order to make the presentation.
Questions here have gone unanswered, and worse, "moderated" in a way that feels like censorship.
I will probably use my last $25 coupon, but I will not renew AppSumo Plus. It has been quite a disappointment. I do hope they improve.
Ariadne_AppSumo
Dec 4, 2025Hey there, thanks for sharing your experience and for being such a loyal Sumo-ling! This definitely isn’t the experience we’re aiming for, and I'm sorry to hear you've had to deal with some frustrating situations. Whenever something like this comes up, whether it’s unanswered questions, feature issues, or access problems, I highly recommend reaching out to support@appsumo.com. Our team is always happy to loop in the partner directly and make sure everything gets addressed so you can get the help you need.
We’re also learning from your feedback and using it to help improve the Plus experience moving forward. Appreciate you taking the time to share this!