Hey Zenklgene, thank you for taking the time to share this feedback and I’m really sorry your experience with Plus left you feeling disappointed.

I completely understand how frustrating it is to have a tool shut down after purchase when you were expecting long-term value. While not every deal falls under our We Got Your Back protection, we’re continuing to invest in Select tools and additional customer protections to improve long-term reliability and trust.

On coupons, we recently made an update based on feedback: Plus coupons are now refundable 😊 They’re also issued quarterly to give Sumo-lings more time to find something they actually want or need, rather than feeling rushed. Plus members also get access to Plus Exclusives and special pricing on Select deals throughout the year.

And regarding Support, I’m sorry you had a delayed experience. Our Support team truly does their best to help and advocate for Sumo-lings, especially in situations involving partners. Sometimes these cases can take longer depending on communication with the partner directly, but writing in always ensures your case is tracked properly and that you’ll receive updates as soon as there’s new information to share.

We really appreciate the honest feedback, and it genuinely helps shape improvements to Plus. I do hope we’ll have the chance to give you a better experience going forward.