frankfQ: Hi, my admin team member is still on the free account.
I also asked this on the Discord but haven't heard back yet.
I purchased T2 of Prismical and then invited my partner to the team. They were able to log in but none of the extended features were working. So I changed their account from Member to Admin and still the problems persisted. Then we looked at their account settings and it turns out they are still on the Free version of Prismical and not on my T2 account. can you please help us resolve this frustrating issue?
Naomi_founder
Oct 23, 2026A: Hi! Just resolved this on Discord :) Sorry for the delay.
Leaving a note for anyone searching for a similar issue: when you invite a new user to your paid workspace and face the issue that they are still on a free plan, them might be on their free personal workspace and may need to switch to the paid workspace from their profile menu on the bottom left.