I see you are having an issue logging in with Pulsedesk. If this is still happening, please kindly reach out to support@pulsedesk.com and they’ll help take care of it for you 🙂
Q: Hello :-)
1/ any chance that front and back would be translated in french ?
2/ Will we have the possibility to customize the branding colors for front knowledge base / ticketing interface ?
3/ Could we have notifications emails translated or at least customized by ourselves ?
1 - We can do French, if you can help us with translation. :) 2 - Right now you can customize colors only in Live chat, but we are working on option for you to customize Knowledge Base and Client Portal 3 - Yes, you can customize automatic replies
Q: I understand that Brazilian Portuguese is a supported language.
I also understand that you answered that there can be only one domain and one CNAME. So I have a few questions, but first let me introduce you to my situation:
I have a company and I wish to provide support (mainly answer inquiries) for the main company and also provide support fot three other products under the same company.
I have registered a .com domain and also a localized .com.br domain for the company, and also .com domains for the specific products.
I have not set up emails yet and the domains are parked at the moment.
Questions:
1. When I sign up (claim the deal), should I already have my company email set up or can I sign up using my personal e-mail?
2. If I need to have the company email already set up, do I need to choose already which e-mail it will be used by customers to contact support through pulsedesk? e.g., support@mydomail.com or contact@mydomain.com?
3.If I switch the language to Brazilian Portuguese, will the email signature that contains the ticket number and all pertinent information be in Brazilian Portuguese?
4. Can I set the email signature mentioned in question 3 to both english and portuguese?
5. Regarding the Knowledgebase, can I separate my products under separate categories inside my knowledgebase, so that customers can choose which product they will see troubleshooting information?
6. I see that plan 1 has 3 users. But how many email aliases can be created under plan 1? Can I create more than 3? e.g. support@mydomain.com / contact@mydomain.com / help@mydomain.com / suporte@mydomain.com / ajuda@mydomain.com
7. I understant that only one domain can be used under plan 1, but can I create email aliases for subdomains as well? e.g. support@product1@mydomain.com / support@product2.mydomain.com? And if so, how many subdomain aliases can be created?
1 - You should use email id where you have access to get email with Pulsedesk credentials, password recovery email and all feature updates in Pulsedesk
2 - To start receive requests from your support email, you should integrate your support email id in Pulsedesk. You can do when you will be ready.
3 - When you will register, please choose Portuguese and all Settings and notifications...
Q: pulsedesk offline?
I need to know how to log in. I have an account, but when I try to log in, the screen goes completely white. It doesn't access the dashboard.
Share Pulsedesk
Hey there Sumo-ling, this is Riza from AppSumo!
I see you are having an issue logging in with Pulsedesk. If this is still happening, please kindly reach out to support@pulsedesk.com and they’ll help take care of it for you 🙂
Q: Hello :-) 1/ any chance that front and back would be translated in french ?
2/ Will we have the possibility to customize the branding colors for front knowledge base / ticketing interface ?
3/ Could we have notifications emails translated or at least customized by ourselves ?
Thanks
elizaveta.karelina
May 15, 2024A: Hello!
1 - We can do French, if you can help us with translation. :)
2 - Right now you can customize colors only in Live chat, but we are working on option for you to customize Knowledge Base and Client Portal
3 - Yes, you can customize automatic replies
Share Pulsedesk
Q: How does this compare with Live Agent?
Share Pulsedesk
Q: I understand that Brazilian Portuguese is a supported language.
I also understand that you answered that there can be only one domain and one CNAME. So I have a few questions, but first let me introduce you to my situation:
I have a company and I wish to provide support (mainly answer inquiries) for the main company and also provide support fot three other products under the same company.
I have registered a .com domain and also a localized .com.br domain for the company, and also .com domains for the specific products.
I have not set up emails yet and the domains are parked at the moment.
Questions:
1. When I sign up (claim the deal), should I already have my company email set up or can I sign up using my personal e-mail?
2. If I need to have the company email already set up, do I need to choose already which e-mail it will be used by customers to contact support through pulsedesk? e.g., support@mydomail.com or contact@mydomain.com?
3.If I switch the language to Brazilian Portuguese, will the email signature that contains the ticket number and all pertinent information be in Brazilian Portuguese?
4. Can I set the email signature mentioned in question 3 to both english and portuguese?
5. Regarding the Knowledgebase, can I separate my products under separate categories inside my knowledgebase, so that customers can choose which product they will see troubleshooting information?
6. I see that plan 1 has 3 users. But how many email aliases can be created under plan 1? Can I create more than 3? e.g. support@mydomain.com / contact@mydomain.com / help@mydomain.com / suporte@mydomain.com / ajuda@mydomain.com
7. I understant that only one domain can be used under plan 1, but can I create email aliases for subdomains as well? e.g. support@product1@mydomain.com / support@product2.mydomain.com? And if so, how many subdomain aliases can be created?
8. In which country is your service hosted?
Thank you very much.
elizaveta.karelina
May 15, 2024A: Hello!
1 - You should use email id where you have access to get email with Pulsedesk credentials, password recovery email and all feature updates in Pulsedesk
2 - To start receive requests from your support email, you should integrate your support email id in Pulsedesk. You can do when you will be ready.
3 - When you will register, please choose Portuguese and all Settings and notifications...
Share Pulsedesk
Q: can pulsedesk be used on multiple sites / domains?
elizaveta.karelina
May 15, 2024A: Hello! Yes, you can. But we provide only one Live Chat, Client Portal, Knowledge Base
Share Pulsedesk