I see you are having an issue logging in with Pulsedesk. If this is still happening, please kindly reach out to support@pulsedesk.com and they’ll help take care of it for you 🙂
Q: Hello :-)
1/ any chance that front and back would be translated in french ?
2/ Will we have the possibility to customize the branding colors for front knowledge base / ticketing interface ?
3/ Could we have notifications emails translated or at least customized by ourselves ?
Thanks
Founder Team
elizaveta.karelina
May 15, 2024
A: Hello!
1 - We can do French, if you can help us with translation. :) 2 - Right now you can customize colors only in Live chat, but we are working on option for you to customize Knowledge Base and Client Portal 3 - Yes, you can customize automatic replies
Q: I understand that Brazilian Portuguese is a supported language.
I also understand that you answered that there can be only one domain and one CNAME. So I have a few questions, but first let me introduce you to my situation:
I have a company and I wish to provide support (mainly answer inquiries) for the main company and also provide support fot three other products under the same company.
I have registered a .com domain and also a localized .com.br domain...
Founder Team
elizaveta.karelina
May 15, 2024
A: Hello!
1 - You should use email id where you have access to get email with Pulsedesk credentials, password recovery email and all feature updates in Pulsedesk
2 - To start receive requests from your support email, you should integrate your support email id in Pulsedesk. You can do when you will be ready.
3 - When you will register, please choose Portuguese and all Settings and notifications...
Q: pulsedesk offline?
I need to know how to log in. I have an account, but when I try to log in, the screen goes completely white. It doesn't access the dashboard.
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Hey there Sumo-ling, this is Riza from AppSumo!
I see you are having an issue logging in with Pulsedesk. If this is still happening, please kindly reach out to support@pulsedesk.com and they’ll help take care of it for you 🙂
Q: Hello :-) 1/ any chance that front and back would be translated in french ?
2/ Will we have the possibility to customize the branding colors for front knowledge base / ticketing interface ?
3/ Could we have notifications emails translated or at least customized by ourselves ?
Thanks
elizaveta.karelina
May 15, 2024A: Hello!
1 - We can do French, if you can help us with translation. :)
2 - Right now you can customize colors only in Live chat, but we are working on option for you to customize Knowledge Base and Client Portal
3 - Yes, you can customize automatic replies
Share Pulsedesk
Q: How does this compare with Live Agent?
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Q: I understand that Brazilian Portuguese is a supported language.
I also understand that you answered that there can be only one domain and one CNAME. So I have a few questions, but first let me introduce you to my situation:
I have a company and I wish to provide support (mainly answer inquiries) for the main company and also provide support fot three other products under the same company.
I have registered a .com domain and also a localized .com.br domain...
elizaveta.karelina
May 15, 2024A: Hello!
1 - You should use email id where you have access to get email with Pulsedesk credentials, password recovery email and all feature updates in Pulsedesk
2 - To start receive requests from your support email, you should integrate your support email id in Pulsedesk. You can do when you will be ready.
3 - When you will register, please choose Portuguese and all Settings and notifications...
Share Pulsedesk
Q: can pulsedesk be used on multiple sites / domains?
elizaveta.karelina
May 15, 2024A: Hello! Yes, you can. But we provide only one Live Chat, Client Portal, Knowledge Base
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