A: Hi Werner, thank you for your question. Yes, below are ways you can use Puzzle for your agency:

1️⃣ For your clients, you can create multiple workspaces to keep documentation separate. Puzzle helps sell your work and show your value by using diagrams and Shareable Views to share specific processes with external stakeholders.

2️⃣ Internally, Puzzle serves as a single source of truth, eliminating the need to "flip-flop" between diagrams and external documents like Google Docs. Every step has a dedicated sidebar for notes, links, and embedded training videos.

3️⃣ The Tool Canvas visualizes your entire tech stack, enabling you to add even lesser-known AppSumo apps by creating a new tool entry. For your team of four, the Team Designer uses the RACI model to align roles, allowing you to instantly filter the map to see who is Responsible for which steps.

Plus, you can quantify efficiency using the Step Cost Calculator (time, frequency, hourly rate) to identify costly bottlenecks and prove the ROI of automation. Puzzle also integrates with Zapier and Make, syncing your automations directly into the visual workflow for easy context and monitoring.

We have hundreds of agencies who use our tool as sales assets, deliverables, and internal docs for your team.