A: Hey Noah, thanks for your question! There are a few points that differentiate us from other diagramming tools:

1. 𝐕𝐢𝐬𝐮𝐚𝐥 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐦𝐚𝐩𝐩𝐢𝐧𝐠 + 𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞𝐝 𝐝𝐚𝐭𝐚
The elements on the canvas aren’t just shapes — they have rich data attached (notes, requirements, links, costs, roles, embedded training videos, etc.). This makes your map a living operational playbook, not just a picture.

2. 𝐂𝐨𝐧𝐭𝐞𝐱𝐭-𝐫𝐢𝐜𝐡 𝐝𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐫𝐢𝐠𝐡𝐭 𝐚𝐥𝐨𝐧𝐠𝐬𝐢𝐝𝐞 𝐝𝐢𝐚𝐠𝐫𝐚𝐦𝐬
Instead of bouncing between a flowchart and a separate doc editor, you get text, videos, links, and specs embedded in the same workspace.

3. 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐜𝐨𝐬𝐭 𝐚𝐧𝐝 𝐑𝐎𝐈 𝐯𝐢𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲
You can calculate the cost of steps based on time, frequency, and rate — and see the financial impact of improvements without spreadsheets.

4. 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧-𝐚𝐰𝐚𝐫𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐦𝐚𝐩𝐩𝐢𝐧𝐠
Puzzle can sync with tools like Zapier, Make, HubSpot, etc. so your visual map reflects real processes and automations rather than just conceptual workflows.

5. 𝐁𝐮𝐢𝐥𝐭 𝐟𝐨𝐫 𝐦𝐨𝐝𝐞𝐫𝐧 𝐨𝐩𝐬 𝐭𝐞𝐚𝐦𝐬
It’s positioned as a process innovation platform, meant for teams that need to continuously evolve their systems — particularly in tech-stack-intensive environments.