i miss another We Got Your Back, i guess now i need to check each one of the product pages of the ones giving me issues to see if iget the offer next time
I know you guys are going around after months and saying that you had technical difficulties and the tool is now working.
The thing that I just dont understand is, you're saying the tool is working again now, but is it really? I logged in today after months, tried keyword research, when I click analyze keywords, nothing happens and my credits get taken. So I get no results but the credits are gone. I tried grid map, also not working. Both of the things have infinite loading bar but hours later no results.
So the way you fixed the tool is: - Up until few weeks ago, the tool was completely dead and not working - Now you update it so that it actually takes credits when you try to do keyword research, but you dont actually get anything because the tool doesnt work, just the credit consumption
A: We sincerely apologize for the frustration you've experienced, and we understand your concerns.
To address your issue:
1. The tool was indeed undergoing some technical challenges, which have been addressed in recent weeks. We acknowledge that there were periods when the tool was not working as expected, and we are genuinely sorry for any inconvenience caused.
Hi, I'm confused - we now have a "First Post from founder" - which was updated on 1/10/25 and also a new "Company and Product FAQ" on the same day. You are coming back here 6+ months since you last responded with no explanation, no "we're sorry" but instead, you're posting like you're brand new, and responding to all the negative reviews with "we had unforeseen technical challenges".You have failed on so many levels that even AS says at the top of this page that they couldn’t contact you and they gave us our money back. Please let us know what is going on and why you have suddenly reappeared?
A: I understand your confusion, and I apologize for the frustration caused by the lack of communication and the delays in our product's performance.
To provide clarity: We have faced some significant challenges over the last few months that affected our ability to provide the level of support and service that you all deserve. Unfortunately, this included unforeseen technical issues, delays in...
he reappeared because all the money has been used on woman , car and beer. LOL
Q: no response from support and the platform is not working
The platform has not been working for some time, I wrote to support 2 times and did not receive any response. Does it work correctly for you, I tried different browsers, but it has no effect
Same thing for me. 2 support requests and NO ANSWER. App is not working any more!
Q: Refund?
Dear Appsumo. Only today I have had a chance to read the refund by the 8th of November 2024. I have been away. I checked my emails, and it looks like you didn't send any notification about the refund deadline for my RankAtom purchase. I am so upset and frustrated that I bought 3 codes for an abandoned app and I can't even get a refund.
Same... no notification. I gave it another shot today to see if it would work, but no luck. I decided to come here to find out what was going on and noticed that there was a short window where refunds were actually possible.
Q: miss the We Got Your Back offer
i miss another We Got Your Back, i guess now i need to check each one of the product pages of the ones giving me issues to see if iget the offer next time
to early to ask for a friendly email reminder???
Share RankAtom
Q: Is it working again?
I know you guys are going around after months and saying that you had technical difficulties and the tool is now working.
The thing that I just dont understand is, you're saying the tool is working again now, but is it really? I logged in today after months, tried keyword research, when I click analyze keywords, nothing happens and my credits get taken. So I get no results but the credits are gone. I tried grid map, also not working. Both of the things have infinite loading bar but hours later no results.
So the way you fixed the tool is:
- Up until few weeks ago, the tool was completely dead and not working
- Now you update it so that it actually takes credits when you try to do keyword research, but you dont actually get anything because the tool doesnt work, just the credit consumption
So whats the point?
Krishna_Anubhav
Jan 22, 2025A: We sincerely apologize for the frustration you've experienced, and we understand your concerns.
To address your issue:
1. The tool was indeed undergoing some technical challenges, which have been addressed in recent weeks. We acknowledge that there were periods when the tool was not working as expected, and we are genuinely sorry for any inconvenience caused.
2. Regarding your current issue...
Share RankAtom
Q: I'm confused - what is going on?
Hi, I'm confused - we now have a "First Post from founder" - which was updated on 1/10/25 and also a new "Company and Product FAQ" on the same day. You are coming back here 6+ months since you last responded with no explanation, no "we're sorry" but instead, you're posting like you're brand new, and responding to all the negative reviews with "we had unforeseen technical challenges".You have failed on so many levels that even AS says at the top of this page that they couldn’t contact you and they gave us our money back. Please let us know what is going on and why you have suddenly reappeared?
Krishna_Anubhav
Jan 14, 2025A: I understand your confusion, and I apologize for the frustration caused by the lack of communication and the delays in our product's performance.
To provide clarity: We have faced some significant challenges over the last few months that affected our ability to provide the level of support and service that you all deserve. Unfortunately, this included unforeseen technical issues, delays in...
Share RankAtom
he reappeared because all the money has been used on woman , car and beer. LOL
Q: no response from support and the platform is not working
The platform has not been working for some time, I wrote to support 2 times and did not receive any response.
Does it work correctly for you, I tried different browsers, but it has no effect
Share RankAtom
Verified purchaser
Same thing for me. 2 support requests and NO ANSWER. App is not working any more!
Q: Refund?
Dear Appsumo.
Only today I have had a chance to read the refund by the 8th of November 2024.
I have been away. I checked my emails, and it looks like you didn't send any notification about the refund deadline for my RankAtom purchase.
I am so upset and frustrated that I bought 3 codes for an abandoned app and I can't even get a refund.
Share RankAtom
I just realized the same. I wish they would've sent an email :(
Verified purchaser
Me too, I am in the same boat. How come there was no email??? meanwhile AppSumo diligently sends marketing emails almost every day!
Same here…I bought Tier 4 and have used it for several years now. Now, it’s dead.
Verified purchaser
Same... no notification. I gave it another shot today to see if it would work, but no luck. I decided to come here to find out what was going on and noticed that there was a short window where refunds were actually possible.