Previously I bought this tool and refunded for some reason. But I see the potential this tool has. So would like to purchase again. I have an account with rankspro now with the free tier. After refunding, I tried to contact the rankspro team many times through their support email but didn't get any reply. I also frequently log in to their dashboard to see if the live chat option is there, but unfortunately, I never see it again. Thus I couldn't contact them and also couldn't make the decision to buy again. Does rankspro team not have live chat support now at all? Why don't they reply to my email?
We are happy to know that you are planning to buy the tool again. If you are not able to see the live chat option then please email your queries to hello@rankspro.io and we will respond to your email quick.
Q: Why are most users who suggest features in your application deleted?
I noticed that in your roadmap, many items haven't been finalized. People who requested features last month and even months ago are still pending, and I see that most have deleted their accounts and likely asked for refunds. Why do you think that is? Maybe it’s due to their negative experiences? My last comment reflected my honest experience, which has not been great.
Q: Question about the purchase of more than 6 codes
I am going to buy 1 code and if I like it I will buy the 6 codes you offer in App Sumo. But my question is, if I want to track more words than the 6 code plan offers, is there a higher plan with more than 6 codes? Or the maximum is 6 codes?
I am interested in tracking more keywords than the 6 code plan offers.
Q: Can the keyword variations list be exported as a csv file?
I love the PDF export and how we are able to customize it with our own logo. This is a unique, excellent feature. I was wondering if csv export is also possible, or at least planned. This would be useful, so we can import it into a spreadsheet. Thank you.
Q: Problem chatting or contacting
Previously I bought this tool and refunded for some reason. But I see the potential this tool has. So would like to purchase again. I have an account with rankspro now with the free tier. After refunding, I tried to contact the rankspro team many times through their support email but didn't get any reply. I also frequently log in to their dashboard to see if the live chat option is there, but unfortunately, I never see it again. Thus I couldn't contact them and also couldn't make the decision to buy again.
Does rankspro team not have live chat support now at all? Why don't they reply to my email?
Alekh_RanksPro
Oct 30, 2024A: Hello,
We are happy to know that you are planning to buy the tool again. If you are not able to see the live chat option then please email your queries to hello@rankspro.io and we will respond to your email quick.
Q: Why are most users who suggest features in your application deleted?
I noticed that in your roadmap, many items haven't been finalized. People who requested features last month and even months ago are still pending, and I see that most have deleted their accounts and likely asked for refunds. Why do you think that is? Maybe it’s due to their negative experiences? My last comment reflected my honest experience, which has not been great.
Q: Question about the purchase of more than 6 codes
I am going to buy 1 code and if I like it I will buy the 6 codes you offer in App Sumo. But my question is, if I want to track more words than the 6 code plan offers, is there a higher plan with more than 6 codes? Or the maximum is 6 codes?
I am interested in tracking more keywords than the 6 code plan offers.
Alekh_RanksPro
Oct 29, 2024A: Hi,
You can contact our support to enquire about the add-ons.
Q: About all the features...
Are there functions that are not renewed on a monthly basis, and what would they be?
Alekh_RanksPro
Oct 29, 2024A: Hi,
All of our credits resets monthly and weekly as mentioned below:
800 tracked keywords - All time credits - Keywords update daily
400 site overview - Monthly
1,000 site audit credits - weekly
100 keyword research credits - Monthly
10,000 backlinks credits - Monthly
Please connect with us on our live chat support in case if you have any further questions.
Q: Can the keyword variations list be exported as a csv file?
I love the PDF export and how we are able to customize it with our own logo. This is a unique, excellent feature. I was wondering if csv export is also possible, or at least planned. This would be useful, so we can import it into a spreadsheet. Thank you.
Alekh_RanksPro
Oct 29, 2024A: Hi,
You can export csv as well. There is an option to do so, if you cant find then please connect with us on our live chat.