Q: So, you add features, and we need to subscribe to use them?
I noticed you've added new AI features, but now we have to pay a high subscription fee just to try or use them. I understand that using your own LLM keys incurs costs, but why not let us use our own API keys? What would it cost you to offer this option to users who have supported your project and patiently endured every hurdle during development?
-can give also access to certain or number of run at least
I still have not received an answer about this in weeks. I just received a message stating that the ranking of a ranking platform is suspended. So why use this? I will push for a refund if it is not offered anymore.
Q: Where is support? Emails sent, no replies. No Live chat Support anymore.
I've already contacted them, but to no avail. Where is the support? The live chat option has been disabled. I've sent emails, but I haven't received any replies. Some features have stopped working—for example, SERP tracking is no longer updated, and only local maps are available. The keyword data, site overviews, and benchmarks only show information up until the end of last June. I need responses ASAP.
I am sending them email from last 1 month, No one is repling and nothing is working. They are adding some paid features in their product but seems not interested to provide customer support, I contact with AppSumo and after 7-8 days they replied me this - "Issue resolved. Check back in 30 mins."
Nothing happened after 30 minutes or no any update. Seems they will soon go from out of the business.
They remove live chat from their website, i sent them many emails too but no one responding. Their Rank Tracker also not working now, as it was tracking rank on daily basis, but now not working or show tracking in a month. They are just adding new service and asking for money. LOL
Exactly the same thing is happening to me. Bunch of scammers. Appsumo is becoming full of these deals...they are no longer LTD. They let the 12 months window go and then they abandon the project. Its a way to grab money.
Q: Why it stops working? looks like SCAM
Verified purchaser
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Q: So, you add features, and we need to subscribe to use them?
I noticed you've added new AI features, but now we have to pay a high subscription fee just to try or use them. I understand that using your own LLM keys incurs costs, but why not let us use our own API keys? What would it cost you to offer this option to users who have supported your project and patiently endured every hurdle during development?
-can give also access to certain or number of run at least
Verified purchaser
Share RanksPro
Verified purchaser
I still have not received an answer about this in weeks. I just received a message stating that the ranking of a ranking platform is suspended. So why use this? I will push for a refund if it is not offered anymore.
Q: Where is support? Emails sent, no replies. No Live chat Support anymore.
I've already contacted them, but to no avail. Where is the support? The live chat option has been disabled. I've sent emails, but I haven't received any replies. Some features have stopped working—for example, SERP tracking is no longer updated, and only local maps are available. The keyword data, site overviews, and benchmarks only show information up until the end of last June. I need responses ASAP.
Verified purchaser
Share RanksPro
I am sending them email from last 1 month, No one is repling and nothing is working. They are adding some paid features in their product but seems not interested to provide customer support, I contact with AppSumo and after 7-8 days they replied me this - "Issue resolved. Check back in 30 mins."
Nothing happened after 30 minutes or no any update. Seems they will soon go from out of the business.
Q: Customer Support Seems Dead Now
They remove live chat from their website, i sent them many emails too but no one responding. Their Rank Tracker also not working now, as it was tracking rank on daily basis, but now not working or show tracking in a month.
They are just adding new service and asking for money. LOL
Verified purchaser
Share RanksPro
Verified purchaser
I've noticed the same thing. Worked for 4 months, then stopped. Too late to refund, though.
Exactly the same thing is happening to me. Bunch of scammers. Appsumo is becoming full of these deals...they are no longer LTD. They let the 12 months window go and then they abandon the project. Its a way to grab money.
Q: Is it normal for the app to run so slowly?
Verified purchaser
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