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Q: Emojis and word highlighting works?

I have purchased the Level 3 license. I want to know if emojis and word highlighting are automatic or manual functions? I understand that when selecting subtitle options, they should appear automatically or are they only for use in the editor?

And when will the editor be functional? It says 'coming soon,' but I hope it will be within the next 30 days because I don't want to risk it not working as expected later.

Elena-CrucesApr 16, 2025
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Founder Team
Usama_reap

Usama_reap

Apr 16, 2025

A: Hey Elena — thanks so much for your support and great questions!

Since you’ve got the Level 3 license, yes — emojis and word highlighting are available automatically in the caption section. You can add them directly while generating captions or later using the editor when clipping. If you’re not seeing those options, definitely reach out to us via in-app chat or email and we’ll guide you through it.

As for the full editor feature that says “coming soon” — we’re actively working on it behind the scenes and aiming to launch by the end of May. It might go live sooner, but we can’t guarantee a 30-day timeline just yet. It is mentioned in the app because its an important feature for us, we are excited about it.

Just a heads-up: we’ve intentionally not listed this feature on the AppSumo deal page, since it’s still in development. So we recommend making decisions based on the features currently available and listed on AppSumo deal, not the upcoming ones.

Appreciate your patience and excited to get you full access soon!

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Q: License Tier 2 / renewable for same price?

Hi - just wondered if we can renew this Tier2 after 3 years for $159 for another 3 years?

Sascha56638PLUSApr 16, 2025
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Founder Team
Usama_reap

Usama_reap

Apr 16, 2025

A: Yes, Tier 2 will be renewed at the same price for another 3 years. You can burn your minutes early too during 3 years and renewed at the same price continuously.

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Q: can you add ability to generate captions for an audio file ?

ideal if we could upload an audio file and reap generates captions for it,
we chose style and be able to download the captions with transparent background

could you add this feature ?

also when we are uploading a video file to add captions

please get reap to tell us when the file is uploaded, instead of the generating captions spinning all the time

we do not know if the file is uploaded or if it has uploaded and reap is now doing the captions

so we can turn computer off and come back , just so we know the file has uploaded.

thanks

thanks

bhagsyPLUSEdited Apr 15, 2025
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Founder Team
Usama_reap

Usama_reap

Apr 15, 2025

A: Thank you so much for sharing the feedback.

We are actually working on audiogram feature which will do exactly what you described with bit of modification it won't be transparent background it will be some waveform or multiple types of waveforms to choose from. So yes this is in works, keep an eye out for this.

Will get this uploading state improved in a day to make sure you and all users get better feedback on when the upload is complete.

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Q: Why So Few Clips and Take So Long?

Hi, I just saw a YouTube VDO comparing Opus VS Reap. In the demo the YouTuber uploaded a 23-minute VDO.
The Cons:
1. It took 16 minutes to create only 5 clips.
2. Yes, only 5 clips with the "30-60 seconds" selected.
The Pluses;
1. Great layout and UI. Easy to use, and much much more. ٩(^ᴗ^)۶
I don't want to put the link to the VDO here. Just go to YouTube and type: Reap Review and the VDO will be near the top.
Question: Can you please make a comment about the "Cons"?
1. How can we get more VDOs, more than 5, if our VDOs are over 20 minutes?
2. How can we speed things up? OR Are we at the mercy of your servers?
NOTE: I will most likely be buying this, but would like to hear what you think. Thank you.

FillipPLUSApr 15, 2025
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Founder Team
Usama_reap

Usama_reap

Apr 15, 2025

A: Thanks for the thoughtful feedback and great questions!

1. On the number of clips: reap’s AI currently prioritizes the *most engaging* moments based on pacing, speaker energy, and content hooks. That’s why it may only generate 5 clips from a 20+ minute video when using the 30–60 second setting. We’re working on to allowing more clips, so you can generate more segments, even if they’re less punchy. Stay tuned—it’s coming soon hopefully by this weekend!

2. On speed: Processing time depends on both video complexity (resolution, bitrate etc.) and current server load. That said, we have already parallelized pipelines for you -- its in testing will go out in a day or two, we’re actively optimizing our AI pipelines too, and rolling out faster queues this week. You’ll start to see shorter wait times very soon.

Appreciate you considering reap—we’re building fast and your feedback helps us prioritize what matters most. 🙏

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Q: Is Vietnamese language supported?

vincentloPLUSApr 15, 2025
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Founder Team
Usama_reap

Usama_reap

Apr 15, 2025

A: Yes Vietnamese languages is supported. Here is the complete list.

https://guide.reap.video/en/articles/9334739-which-languages-are-supported

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