fyzicaltherapycsQ: How far do the credits go?
I'd like to understand how far the included credits go as in a ballpark of how many average length customer chats. I know that's kind of hard to calculate, and I won't hold you to it exactly, but to get a very general idea.
release0
Aug 12, 2026A: Hi! Great question.
The good news is that Release0 counts a completed chat as one submission/conversation, regardless of how long that conversation is.
So, for example, if a customer has a longer conversation with your agent involving multiple messages back and forth, that entire completed chat still counts as 1 conversation, rather than consuming a credit for every individual message.
This makes the included limits much easier to estimate based on the number of customer conversations you expect, rather than the number or length of messages within each chat.