I purchased the Lifetime Deal based on the promises and roadmap presented at the time of sale. After that, the company simply disappeared. There is no support, no email responses, no updates, and no official communication. The product appears abandoned, and many other users report the same experience across the internet. This was not an isolated case. Unfortunately, it feels like the company sold the deal and vanished. I cannot recommend this product.
I purchased re:tune on AppSumo expecting a working, actively developed AI chatbot builder as described in the deal.
Unfortunately, my experience has been very disappointing and aligns with several other users’ complaints on the reviews page:
Product development appears abandoned. After I purchased and activated re:tune, there were no meaningful updates or ongoing development. The promised roadmap and new features never materialized, and according to other users the roadmap was even removed.
No support and engagement. There has been little to no communication from the team in support channels, similar to reports by other buyers who say support chat went silent after the refund period ended.
Core functionality is unusable. Although the servers might technically be online, the platform feels like an unfinished alpha version and doesn’t function reliably for building and deploying chatbots, as others have mentioned.
Feels like an abandoned project. I, like other purchasers, feel that this product was promoted and sold without proper ongoing development, leaving buyers with a tool that doesn’t deliver real value.
Because the product is not delivering the functionality or support promised and seems effectively abandoned, I request a refund under AppSumo’s money-back guarantee.
Scam, closed down - but still has live links for affiliate sales
This company is clearly no longer operational, but as a user, I couldn't tell untl I had spent hours training a bot with my material. I even saw that there is still a link for people to set up as an affiliate to get commission from selling re:tune! This is unethical and a complete waste of time and money. I don't know how or where they got so many 5 star reviews from because even if they were that good in the past, a reputable company would put a popup on the website advising customers that they are no longer trading. Unfortuntely, I'm finding this with an increasing number of purchases now and it is making me think twice before buying, although I commend AppSumo for their customer protection policy - but there's a limit to how much AppSumo can support these businesses.
Produto abandonado após vencer o prazo de receber o dinheiro de volta no AppSumo, isso realmente me faz pensar se compensa comprar aplicações por aqui. Não há nenhum tipo de segurança quanto a isso. O Proprietário deveria pelo menos liberar a aplicação para open source.
Product was abondened soon after getting money at Appsumo second time
There was a lot of hype initially, but soon after all the payments from AppSumo and the refund period ended, there were crickets both in the support chat and in the product development. The servers are technically online, but they are not really usable, and that's just an alpha version of a product available with no future whatsover.
Verified purchaser
Lifetime Deal abandoned and no support
I purchased the Lifetime Deal based on the promises and roadmap presented at the time of sale. After that, the company simply disappeared. There is no support, no email responses, no updates, and no official communication. The product appears abandoned, and many other users report the same experience across the internet. This was not an isolated case. Unfortunately, it feels like the company sold the deal and vanished. I cannot recommend this product.
Share re:tune
Verified purchaser
Please refund to us
I purchased re:tune on AppSumo expecting a working, actively developed AI chatbot builder as described in the deal.
Unfortunately, my experience has been very disappointing and aligns with several other users’ complaints on the reviews page:
Product development appears abandoned. After I purchased and activated re:tune, there were no meaningful updates or ongoing development. The promised roadmap and new features never materialized, and according to other users the roadmap was even removed.
No support and engagement. There has been little to no communication from the team in support channels, similar to reports by other buyers who say support chat went silent after the refund period ended.
Core functionality is unusable. Although the servers might technically be online, the platform feels like an unfinished alpha version and doesn’t function reliably for building and deploying chatbots, as others have mentioned.
Feels like an abandoned project. I, like other purchasers, feel that this product was promoted and sold without proper ongoing development, leaving buyers with a tool that doesn’t deliver real value.
Because the product is not delivering the functionality or support promised and seems effectively abandoned, I request a refund under AppSumo’s money-back guarantee.
Share re:tune
Verified purchaser
Scam, closed down - but still has live links for affiliate sales
This company is clearly no longer operational, but as a user, I couldn't tell untl I had spent hours training a bot with my material. I even saw that there is still a link for people to set up as an affiliate to get commission from selling re:tune! This is unethical and a complete waste of time and money. I don't know how or where they got so many 5 star reviews from because even if they were that good in the past, a reputable company would put a popup on the website advising customers that they are no longer trading. Unfortuntely, I'm finding this with an increasing number of purchases now and it is making me think twice before buying, although I commend AppSumo for their customer protection policy - but there's a limit to how much AppSumo can support these businesses.
Share re:tune
Verified purchaser
Um golpe
Produto abandonado após vencer o prazo de receber o dinheiro de volta no AppSumo, isso realmente me faz pensar se compensa comprar aplicações por aqui. Não há nenhum tipo de segurança quanto a isso.
O Proprietário deveria pelo menos liberar a aplicação para open source.
Share re:tune
Verified purchaser
Product was abondened soon after getting money at Appsumo second time
There was a lot of hype initially, but soon after all the payments from AppSumo and the refund period ended, there were crickets both in the support chat and in the product development. The servers are technically online, but they are not really usable, and that's just an alpha version of a product available with no future whatsover.
Share re:tune