A: Hello
My Apologies for the delay and the frustration this has caused.

Yes, our support email is working, but we clearly missed your follow-ups that’s on us.
The team is actively investigating the CSV issue to understand why the system isn’t parsing your file correctly.

Just to note: it’s the weekend, so our dev team isn’t at full capacity right now, but this is already on their priority list and we’ll follow up with you early next week as they progress.

I’ll personally make sure it gets resolved.