A useful product, but troubling treatment of early buyers
Ruttl has made meaningful improvements since I originally purchased it, and the product now seems genuinely useful and generally reliable. It provides a super clean and easy way to collect organized, visual feedback from clients without relying on long email threads.
I did however encounter one recent technical issue with a review link. The project initially loads, but after the onboarding screens it gets stuck on an endless loading screen. To Ruttl’s credit, support has been responsive. Through troubleshooting, we determined that it works when I connect through a mobile hotspot, so the issue appears to be related to my regular network somehow. Strange, but nice to see that support has been engaged and helpful.
My biggest concern is how the company has treated its early customers and the features we paid for. I originally purchased Tier 2 and later upgraded to Tier 3 specifically because it included white labeling, custom branding, and CNAME functionality. Those were (and still are!) prominently advertised features on AppSumo and the reason I spent more for the higher tier.
Those features have now been removed from my account. As a result, my “lifetime” Tier 3 license provides less functionality than it did when I purchased it—and no longer includes the specific features that motivated my upgrade.
Early adopters obviously accept a certain amount of risk when supporting developing software. In exchange, however, there is a reasonable expectation that the product will improve over time—not that important paid features will be taken away. Removing advertised functionality from existing lifetime customers feels deeply unfair and undermines my trust in the company.
I currently have a support ticket open and hope Ruttl will honor the original offer by restoring these features to Tier 3 customers. If they resolve this fairly, I’ll be happy to update my review. The core product has real value, but the company needs to stand behind what it sold.
This product has been a nightmare. It started off ok but quickly got buggy. The devs aren't supportive and announced features that never materialized. As of today the app now doesn't work at all.
A Wordpress Website I submitted was rendered to a mess on Ruttl system, those who bought a code are welcome to plug the site in, and see for yourself, comeby.io, its a complete mess. And I tried to get help everyway I can, but no answers from Website chat, website form, and direct support email (the one they keep saying, pls email us if bla bla bla), zero reply. Even question on Appsumo, no reply. I think I am echoing many of the sumoling's concern here, that their future support will be very sus as well.
After testing ruttl for a few days, here are my observations:
1. the product is filled with bugs, half the websites i tried didn't load. this is super disappointing considering this product has been operational for years 2. support is non existent. They replied once by saying "tell us how can we help you" and that's after i sent multiple messages explaining the issues I was facing. 3. When you sign up, you get an automated email from the founder. I replied to her asking for support and never go an answer. Even the founder is not concerned about sumolings. 4. custom branding is basic. Definitely not to whitelabel. Text Preview is not working for custom domain. When you enter the custom domain on whatsapp or facebook, it shows ruttl logo, icon and text. 5. One of the website I tried to add said that ruttl was suspicious of malware and blocked it. Support did not reply to my request to address this issue.
The product no doubt addresses a market need, however it does not deliver on its promise. The absence of reply from anyone that works at ruttl is a big red flag.
I can’t express how much ruttl has transformed my web design workflow. With ruttl, I no longer rely on lengthy email threads or confusing screenshots to understand client feedback. Commenting and live editing have made the process crystal clear by eliminating ambiguity. We’ve also seen quick turnaround times in our projects, thereby leading to improved client satisfaction.
Customer support is excellent. If you have any technical issues or want to provide feedback, just schedule a meeting on ruttl’s calendar with the support team, and one of their specialists will be there to help you.
I can’t recommend ruttl enough, especially for designers looking to be organized, productive, and provide exceptional customer experience for their clients!
Make sure to snag this amazing solution before it vanishes from AppSumo! 😅
Verified purchaser
A useful product, but troubling treatment of early buyers
Ruttl has made meaningful improvements since I originally purchased it, and the product now seems genuinely useful and generally reliable. It provides a super clean and easy way to collect organized, visual feedback from clients without relying on long email threads.
I did however encounter one recent technical issue with a review link. The project initially loads, but after the onboarding screens it gets stuck on an endless loading screen. To Ruttl’s credit, support has been responsive. Through troubleshooting, we determined that it works when I connect through a mobile hotspot, so the issue appears to be related to my regular network somehow. Strange, but nice to see that support has been engaged and helpful.
My biggest concern is how the company has treated its early customers and the features we paid for. I originally purchased Tier 2 and later upgraded to Tier 3 specifically because it included white labeling, custom branding, and CNAME functionality. Those were (and still are!) prominently advertised features on AppSumo and the reason I spent more for the higher tier.
Those features have now been removed from my account. As a result, my “lifetime” Tier 3 license provides less functionality than it did when I purchased it—and no longer includes the specific features that motivated my upgrade.
Early adopters obviously accept a certain amount of risk when supporting developing software. In exchange, however, there is a reasonable expectation that the product will improve over time—not that important paid features will be taken away. Removing advertised functionality from existing lifetime customers feels deeply unfair and undermines my trust in the company.
I currently have a support ticket open and hope Ruttl will honor the original offer by restoring these features to Tier 3 customers. If they resolve this fairly, I’ll be happy to update my review. The core product has real value, but the company needs to stand behind what it sold.
Share ruttl
Verified purchaser
Product no working, and Support garbage
This product has been a nightmare. It started off ok but quickly got buggy. The devs aren't supportive and announced features that never materialized. As of today the app now doesn't work at all.
Share ruttl
Verified purchaser
Product no working, and Support also not working
A Wordpress Website I submitted was rendered to a mess on Ruttl system, those who bought a code are welcome to plug the site in, and see for yourself, comeby.io, its a complete mess. And I tried to get help everyway I can, but no answers from Website chat, website form, and direct support email (the one they keep saying, pls email us if bla bla bla), zero reply. Even question on Appsumo, no reply. I think I am echoing many of the sumoling's concern here, that their future support will be very sus as well.
Share ruttl
Verified purchaser
Non responsive support, filled with bugs
After testing ruttl for a few days, here are my observations:
1. the product is filled with bugs, half the websites i tried didn't load. this is super disappointing considering this product has been operational for years
2. support is non existent. They replied once by saying "tell us how can we help you" and that's after i sent multiple messages explaining the issues I was facing.
3. When you sign up, you get an automated email from the founder. I replied to her asking for support and never go an answer. Even the founder is not concerned about sumolings.
4. custom branding is basic. Definitely not to whitelabel. Text Preview is not working for custom domain. When you enter the custom domain on whatsapp or facebook, it shows ruttl logo, icon and text.
5. One of the website I tried to add said that ruttl was suspicious of malware and blocked it. Support did not reply to my request to address this issue.
The product no doubt addresses a market need, however it does not deliver on its promise. The absence of reply from anyone that works at ruttl is a big red flag.
Share ruttl
Verified purchaser
Saves Time and Enhances Client Communication
I can’t express how much ruttl has transformed my web design workflow. With ruttl, I no longer rely on lengthy email threads or confusing screenshots to understand client feedback. Commenting and live editing have made the process crystal clear by eliminating ambiguity. We’ve also seen quick turnaround times in our projects, thereby leading to improved client satisfaction.
Customer support is excellent. If you have any technical issues or want to provide feedback, just schedule a meeting on ruttl’s calendar with the support team, and one of their specialists will be there to help you.
I can’t recommend ruttl enough, especially for designers looking to be organized, productive, and provide exceptional customer experience for their clients!
Make sure to snag this amazing solution before it vanishes from AppSumo! 😅
Share ruttl