A: Absolutely yes, and this is actually a really clean use case for sbl.so!

The AI can be fully trained to act as a receptionist for your clinic. You set up the Chat Flow with your clinic’s details, services, pricing, availability, and booking process, and the AI handles every incoming conversation accordingly. It can explain the $100 appointment fee, answer questions about your therapies, and guide prospects toward booking.

And yes, human handoff is built in. You can instruct the AI to hand off the conversation at any point, for example once someone confirms they want to book, the system flags it for a human to step in and finalise the appointment. The AI does the qualifying and the human closes the booking. Clean and natural.