Hello, I was wondering if you had safeguards in place such as: do you perform automated daily backups of store data including theme files, product catalog, customer lists, and uploaded media? How long are backups retained? Can you as a store owner export or download a full backup yourself at any time, or are backups only accessible through support? If your Selldone store was accidentally deleted...
Founder Team
Alireza_Selldone
Jun 24, 2026
A: Hi,
Thanks for your thoughtful questions. Security and data protection are extremely important to us.
Backups: All store data is backed up automatically every day across multiple backup layers as part of our platform infrastructure.
Backup retention: If a store is accidentally deleted, we can restore the complete store and its data for up to 2 weeks upon request through our support...
Say someone bought tier 3-7, are they limited to make a choice or to make multiple marketplaces, multiple listings, or a combo of each
Founder Team
Alireza_Selldone
Edited Jun 21, 2026
A: Hey buddy. There is no limit. They can create multiple listing or marketplace based on the number of their stores. Selldone also has a magic feature that in one shop you can run different type of stores and whenever you want you can switch between them smoothly with separate products list, orders, inventory, etc.
I m trying selldone currently but did nt find e invoicing integration yet . it s mandatory for b2b, and my business might have business clients ...
here more details : https://ec.europa.eu/digital-building-blocks/sites/spaces/DIGITAL/pages/467108637/eInvoicing
how can I handle that from selldone?
Founder Team
Alireza_Selldone
Jun 21, 2026
A: Hi,
At the moment, we use a standard invoice format. If e-invoicing is important for your business, I'd encourage you to submit it as a feature request here: https://selldone.com/community/5-feature-request
Every feature request is reviewed by our product team, and if it fits well with the platform, it will be added to our roadmap.
I also think this could potentially be integrated with...
Q: Security to Prevent Hacks and Intrusions
Hello, I was wondering if you had safeguards in place such as: do you perform automated daily backups of store data including theme files, product catalog, customer lists, and uploaded media? How long are backups retained? Can you as a store owner export or download a full backup yourself at any time, or are backups only accessible through support? If your Selldone store was accidentally deleted...
Alireza_Selldone
Jun 24, 2026A: Hi,
Thanks for your thoughtful questions. Security and data protection are extremely important to us.
Backups: All store data is backed up automatically every day across multiple backup layers as part of our platform infrastructure.
Backup retention: If a store is accidentally deleted, we can restore the complete store and its data for up to 2 weeks upon request through our support...
Share Selldone
Q: Do any of the payment gateways allow for accepting payment in Bitcoin?
Alireza_Selldone
Jun 23, 2026A: Hello,
No they do not. We have Coinbase in our Roadmap
Regards,
Alireza
Share Selldone
Good to know. Thanks!
Q: How does Genesis AI work with listings, profiles, and bulk setup?
1. Is Genesis AI included in tiers, or extra?
2. Are there monthly usage limits, credits, or restrictions by tier?
3. Can Genesis create draft listings/products/services from a pasted table or CSV-style text?
4. Can Genesis keep all created listings unpublished until admin approval?
5. Can Genesis automatically apply a template, such as hidden contact info and a Request Intro CTA?
6. Can...
Share Selldone
Q: Marketplace/listing limit
Say someone bought tier 3-7, are they limited to make a choice or to make multiple marketplaces, multiple listings, or a combo of each
Alireza_Selldone
Edited Jun 21, 2026A: Hey buddy. There is no limit. They can create multiple listing or marketplace based on the number of their stores. Selldone also has a magic feature that in one shop you can run different type of stores and whenever you want you can switch between them smoothly with separate products list, orders, inventory, etc.
Regards,
Alireza
Share Selldone
Q: e-invoicing
I m trying selldone currently but did nt find e invoicing integration yet . it s mandatory for b2b, and my business might have business clients ...
here more details : https://ec.europa.eu/digital-building-blocks/sites/spaces/DIGITAL/pages/467108637/eInvoicing
how can I handle that from selldone?
Alireza_Selldone
Jun 21, 2026A: Hi,
At the moment, we use a standard invoice format. If e-invoicing is important for your business, I'd encourage you to submit it as a feature request here:
https://selldone.com/community/5-feature-request
Every feature request is reviewed by our product team, and if it fits well with the platform, it will be added to our roadmap.
I also think this could potentially be integrated with...
Share Selldone