A: Hi again — happy to clear this up, because I can absolutely see why it's confusing.

A few things to put your mind at ease:

Your $49 lifetime deal is still yours, exactly as purchased. It's a one-time deal — you never pay monthly for it — and it covers you up to 5,000 contacts. The $29 you're seeing now is simply our current lifetime offer; it doesn't change, reduce, or replace what you already bought.

Do you have to pay monthly once you pass 5,000 contacts? To go above your lifetime deal's 5,000-contact limit, yes — the way to add more capacity now is our monthly plan. Your lifetime deal isn't lost in the process; the monthly plan simply becomes your new, higher limit (your contacts are never wiped or reduced).

What about 10,000 contacts? Our plans step up in set tiers rather than exact contact counts, and the tier above 5k is the 15,000-contact plan — so 10,000 contacts would fall under that tier. Going by the $39/month figure you saw on the pricing page, that 15k plan is what would cover 10,000 contacts.

The one piece we can't calculate precisely from here is how your Empire add-on factors into your specific account, since that can affect what you actually see at checkout. So for an exact, no-surprises answer, email us at [email protected] (mention your account and that you bought the $49 tier + Empire add-on in February). We'll confirm exactly what you'd pay for 10k contacts on your account and make sure nothing you already own is lost.

Hope that untangles it — and we're glad to walk through the numbers with you directly.