A: Hi — I'm sorry you've gone this long without an answer, here and by email. To answer your question directly: it isn't a mistake. It's a deliberate change to how older lifetime deals work, and I understand it's not what you expected when you bought yours.

The 300,000-send pool on the current lifetime deal doesn't apply to older lifetime deals. What has changed is that older lifetime accounts are no longer uncapped: an account whose total sending has grown past what its one-time purchase covers now needs a monthly Pro plan to keep sending. There isn't one fixed number, because the point depends on how much was paid for the account and how much it has sent. Accounts that send lightly (within the Free plan's monthly send allowance over the last 30 days) are never paused for this. The reason is the cost of delivering email, which has grown a lot since those deals were sold with no ceiling on sending. Asking the heaviest-sending accounts to move to Pro is what keeps SendFox sustainable, rather than withdrawing the plans people already bought.

Your lifetime purchase isn't revoked. You keep the deal, your contacts, your lists and your history. Nothing stops without notice either: you get an email and an in-app notice, then a 30-day window where everything keeps working, and only after that does sending pause without a Pro plan. Your Account status page (sendfox.com/account/status) shows exactly where your account stands and which plan is recommended. The full details are here: https://help.sendfox.com/article/1065-why-is-my-sendfox-account-paused-or-restricted

Since you haven't had a reply, please email [email protected] again with the email address on your SendFox account, or use the message form at the bottom of your Account status page, which attaches your account details automatically. If the recommended plan doesn't look right for how much you actually send, say so in that message and the team will review it.