Q: Why Is Sheetany Support Not Resolving Critical Issues for Tier 3 Users?
I am a Tier 3 user (June 2025) running a content-heavy blog on Sheetany. After scaling to several hundred posts, the platform became unusable: post pages broke, chronological order was corrupted, and both automatic and manual sync stopped working entirely.
My question is simple: why is there no effective support for critical issues?
I reported these problems multiple times over several weeks,...
Founder Team
Richard_Sheetany
Jun 1, 2026
A: Hi,
First of all, I sincerely apologize for the delay in getting back to you and for the frustration this issue has caused.
I completely understand how serious this is, especially when your site has grown to several hundred posts and both the post pages and sync process are no longer working as expected. This is not the experience we want any Sheetany customer, especially a Tier 3 user, to...
Q: The SSL certificate is faulty and the connection could not be established.
The SSL certificate appears to be faulty, and the connection cannot be established. Occasionally, after creating a new website, it can be difficult to generate the SSL certificate, resulting in a "Your connection is not private" message. I would like to understand whether this SSL issue originates from Sheetany’s side or the domain registrar’s side.
and now i need manually update after google sheet updated, can it automatic sync when google sheets update, can it update it daily automatically? thanks reply
Founder Team
Richard_Sheetany
May 27, 2026
A: Of course. Please feel free to contact us directly if your SSL certificate has not been generated successfully. We will be happy to check it for you and help resolve the issue as soon as possible.
Your website is automatically updated daily, so any changes from your Google Sheet should be synced without needing to update it manually every time.
I created a website by copying one of your templates. I chose the option to have it filled with sample data. Now I find that: it's OWNED by someone with a different gmail account than mine, I can't EDIT the Google sheets that it's based on, and that I can't DELETE the website. How can I get rid of this website, and start over?
Founder Team
Richard_Sheetany
May 20, 2026
A: Yes, thank you for your feedback. It is available in Settings. You can explore these features in the website details section.
Q: Does the platform have a limit on the number of publications for a website?
My website has stopped syncing with the spreadsheet. For 3 days now, I have been trying unsuccessfully to get support, but nothing is changing. Neither manual nor automatic synchronization for publications works. Does the platform have a limit on the number of publications for a website? I regret my purchase and the time I have spent over the year creating the website on this platform.
Founder Team
Richard_Sheetany
May 15, 2026
A: Hi,
I’m really sorry for the experience you’ve had, and I completely understand your frustration.
Sheetany does not have a limit on the number of publications for a website. However, as we mentioned previously, Google Sheets currently has a maximum file size limit of around 15MB for syncing. If your spreadsheet file exceeds this size, Sheetany will not be able to sync the data properly,...
15 MB is exactly your database size limit for the site. The table does not and cannot contain bulky content. It has 233 rows with data about articles and links to them. The total size is 147 KB excluding the articles themselves, which, as you know, are stored in documents outside the table. Splitting the data into different sheets is impossible in your architecture – the platform works only with 1
Q: Is there a way to get a quick response from support?
Is there a way to get a quick response from support? There's a problem with the site that's preventing access to all my articles. All links to the site's pages are redirected to the main page. I can't access this redirect, which is caused by the platform. From an SEO perspective, this is the death of the site. It's been 24 hours since I contacted the site about this issue, but there's been no response. I resubmitted my request today.
Founder Team
Richard_Sheetany
May 13, 2026
A: Thank you for your response, and I’m sorry for missing your message. I noticed that your Google Sheets data was missing some required data, which is why the site was automatically redirecting to the homepage.
However, we have fixed the issue and added a fallback to ignore missing data errors. You can now check your website again, it should be working properly now.
Thank you. I don't know which missing data you are referring to. However, your correction has led to new errors – the new articles are not syncing at all. Additionally, the order of publication dates on the website has been disrupted.
Q: Why Is Sheetany Support Not Resolving Critical Issues for Tier 3 Users?
I am a Tier 3 user (June 2025) running a content-heavy blog on Sheetany. After scaling to several hundred posts, the platform became unusable: post pages broke, chronological order was corrupted, and both automatic and manual sync stopped working entirely.
My question is simple: why is there no effective support for critical issues?
I reported these problems multiple times over several weeks,...
Richard_Sheetany
Jun 1, 2026A: Hi,
First of all, I sincerely apologize for the delay in getting back to you and for the frustration this issue has caused.
I completely understand how serious this is, especially when your site has grown to several hundred posts and both the post pages and sync process are no longer working as expected. This is not the experience we want any Sheetany customer, especially a Tier 3 user, to...
Share Sheetany
Q: The SSL certificate is faulty and the connection could not be established.
The SSL certificate appears to be faulty, and the connection cannot be established. Occasionally, after creating a new website, it can be difficult to generate the SSL certificate, resulting in a "Your connection is not private" message. I would like to understand whether this SSL issue originates from Sheetany’s side or the domain registrar’s side.
and now i need manually update after google sheet updated, can it automatic sync when google sheets update, can it update it daily automatically?
thanks reply
Richard_Sheetany
May 27, 2026A: Of course. Please feel free to contact us directly if your SSL certificate has not been generated successfully. We will be happy to check it for you and help resolve the issue as soon as possible.
Your website is automatically updated daily, so any changes from your Google Sheet should be synced without needing to update it manually every time.
If you experience any issue, whether it is...
Share Sheetany
Q: How do I delete a website?
I created a website by copying one of your templates. I chose the option to have it filled with sample data. Now I find that: it's OWNED by someone with a different gmail account than mine, I can't EDIT the Google sheets that it's based on, and that I can't DELETE the website. How can I get rid of this website, and start over?
Richard_Sheetany
May 20, 2026A: Yes, thank you for your feedback. It is available in Settings. You can explore these features in the website details section.
Share Sheetany
Verified purchaser
I found the answer: There's a Delete button way down at the bottom of the Settings page of each website.
Q: Does the platform have a limit on the number of publications for a website?
My website has stopped syncing with the spreadsheet. For 3 days now, I have been trying unsuccessfully to get support, but nothing is changing. Neither manual nor automatic synchronization for publications works. Does the platform have a limit on the number of publications for a website? I regret my purchase and the time I have spent over the year creating the website on this platform.
Richard_Sheetany
May 15, 2026A: Hi,
I’m really sorry for the experience you’ve had, and I completely understand your frustration.
Sheetany does not have a limit on the number of publications for a website. However, as we mentioned previously, Google Sheets currently has a maximum file size limit of around 15MB for syncing. If your spreadsheet file exceeds this size, Sheetany will not be able to sync the data properly,...
Share Sheetany
Verified purchaser
15 MB is exactly your database size limit for the site. The table does not and cannot contain bulky content. It has 233 rows with data about articles and links to them. The total size is 147 KB excluding the articles themselves, which, as you know, are stored in documents outside the table. Splitting the data into different sheets is impossible in your architecture – the platform works only with 1
Verified purchaser
The problem is not with the large table, which is 147 KB in size. The problem is on your side, and I cannot fix it, and there is no help from you.
Q: Is there a way to get a quick response from support?
Is there a way to get a quick response from support? There's a problem with the site that's preventing access to all my articles. All links to the site's pages are redirected to the main page. I can't access this redirect, which is caused by the platform. From an SEO perspective, this is the death of the site.
It's been 24 hours since I contacted the site about this issue, but there's been no response. I resubmitted my request today.
Richard_Sheetany
May 13, 2026A: Thank you for your response, and I’m sorry for missing your message. I noticed that your Google Sheets data was missing some required data, which is why the site was automatically redirecting to the homepage.
However, we have fixed the issue and added a fallback to ignore missing data errors. You can now check your website again, it should be working properly now.
Share Sheetany
Verified purchaser
Thank you. I don't know which missing data you are referring to. However, your correction has led to new errors – the new articles are not syncing at all. Additionally, the order of publication dates on the website has been disrupted.