SimpleBase

A complete Help Desk with a fantastic Inbox experience and powerful email capabilities. Resolve customer tickets, collaborate with colleagues, and analyze crucial business metrics.

Either connect your inbox or add our chatbox to activate our Help Desk. With our Shared Inbox, you can collaborate with colleagues to resolve customer tickets faster and achieve more efficient support.

SimpleBase also offers an analytics dashboard where you can track metrics to ensure a top-level support experience.

Key features include:

• Resolve and reassign tickets
• Filter tickets to manage your workload
• Add private Notes and use Saved Replies for faster support
• See important visitor information including location, IP, email
• Add custom visitor attributes via API
• Connect your inbox to create tickets from incoming emails
• Send emails from your support email
• Upload files in conversations
• Set your business hours
• Embed our Chatbox with one-line code integration

Creating and training an AI chatbot is super easy with SimpleBase's no-code platform. Your AI chatbot learns from your Knowledge Base articles for a self-learning AI experience, and can index PDFs, text files, or crawl webpages.

Your custom-trained AI chatbot provides instant 24/7 responses to customer questions using your trained data.

For a seamless support experience, SimpleBase's AI chatbot allows customers to request human support at any time.

SimpleBase Chatbot enables you to:

• Be always available to answer customer questions
• Handle complex inquiries, reducing your support workload
• Ensure customers receive rapid, accurate responses
• Offer a dependable knowledge source
• Integrate with any platform and language

Key features include:

• Training with multiple data sources
• Automatic training from Knowledge Base articles for a self-learning AI experience
• Smooth transition to human support
• Option to re-train and remove data at any time
• Access to AI chatbot conversation history
• Selection of GPT versions
• Simple one-line code for website integration

SimpleBase provides a sleek, modern, and user-friendly Knowledge Base that's super powerful. Using AI, you can create articles in seconds, translate them into multiple languages, and publish them on your own domain with your custom brand identity.

Engineered with a multilingual mindset, SimpleBase Knowledge Base allows you to add multiple languages, making content translation and publication straightforward.

Key features include:

• Unlimited articles, categories, and editors
• Private Knowledge Bases for internal use
• Customizable domain to align with your brand
• Tailored branding to maintain your identity
• A selection of templates for article presentation
• Custom CSS/JS for unique design and functionality
• Featured articles to highlight important content
• Related articles to enhance user engagement
• SEO-optimized articles for better search visibility
• A rich text editor for easy content creation

SimpleBase is a complete support platform providing all the necessary tools for an effective customer support experience in one package.

With SimpleBase, streamline your support processes with an integrated suite of features, including AI-driven chatbots, a comprehensive Knowledge Base, and an intuitive ticketing system. This seamless integration ensures that your team can focus on delivering exceptional service and enhancing customer satisfaction and loyalty.

Additional Platform features include:

• Multiple workspaces managed under one account
• Chatbox to offer human and AI chat
• Advanced analytics for Help Desk and Knowledge Base
• Unlimited team members