Best Help Scout Alternatives and Competitors (2025)

I am writing to express some concerns and seek clarifications regarding the tiered offerings you currently have. My feedback is centered around three main areas:

1.) Bring Your Own Key (BYOK) Policy and Bot Character Limits: I am curious about the rationale behind implementing BYOK while still imposing restrictions on bot character limits. The essence of BYOK, from my perspective, is to allow users the flexibility to utilize their resources as needed. Could you explain the decision to limit character counts despite this?

2. Access to GPT-4 in Lower Tiers: I am puzzled as to why access to GPT-4 is not available for Tiers 1 & 2, even when users can bring their own keys to access it. It seems counterintuitive to exclude GPT-4 access for these tiers if the costs are covered by users through BYOK. Could you shed light on the justification for this restriction?

3. Bot Quantity vs. Character Limit in Higher Plans: I am trying to understand the logic behind offering a larger number of bots in higher plans, which are then limited to only half the character limit per bot compared to the cheapest plan. This approach seems to diminish the value of having more bots. Could you explain the reasoning behind this structure?

From an outside perspective, it appears that the most economical and valuable plan is, surprisingly, the cheapest one. While the user interface of your product is appealing, the limitations imposed across various aspects may deter potential users from considering it as a viable alternative to existing chatbot platforms.

I believe re-evaluating the value proposition of your tiered offerings could significantly enhance the attractiveness of your product.

Thank you for your attention to these matters. I wish you the best of luck with your launch and look forward to your response.

Best regards!