SimpleBase Reviews

4.2

4.26 stars
4.26 stars
50

Taco ratings

37
1
3
6
3
AskSumo

SimpleBase has received positive feedback for its efficient AI chatbot, responsive ticket resolution, and user-friendly Knowledge Base platform. While some users have reported minor glitches and a lack of timely support, the overall positive feedback and 4.2 rating from 49 reviews speak volumes. With a 60-day money-back guarantee, it's worth giving SimpleBase a try for those seeking a reliable knowledge management solution.

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Verified purchaser

Member since: May 2024Deals bought: 31
5 stars
5 stars
Posted: Nov 8, 2024

An All-In-One Support System!

I've looked and looked for a service/product that checks all the boxes for what I was looking for for a Help Center/Support System for my students and SimpleBase has it all. It's easy to use and I'm VERY GLAD I found them and purchased it!

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Verified purchaser

Member since: Oct 2021Deals bought: 133
4 stars
4 stars
Edited Sep 26, 2024

Developer needs to buckle down. I'm terrified it's going to be another cash crab.

I was an early purchaser of SimpleBase. I have seen it evolve into something with enormous potential and utility but is being squandered by the developer not having the support resources or team required to seemingly run this as a proper business. Really hoping they turn it around for the better because when the features work, it's an incredible product. Its just got some pretty nasty bugs that are sporadically affecting the user experience.

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Verified purchaser

Member since: Jun 2012Deals bought: 25
2 stars
2 stars
Edited Sep 25, 2024

Great product - terrible support

We love this product but support is terrible.

There's a current bug where all our clients get the same email reply every 5 minutes after we respond to a support ticket.

Zero response from SImple Base support for over a week now and our clients are getting annoyed at us and there is nothing we can do

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Verified purchaser

Member since: Jan 2016Deals bought: 188
1 stars
1 stars
Posted: Jul 14, 2024

Quite Buggy, save feature not working.

The text edtior on the articles is not working, which is a huge feature and problem. Tried to reach out to support, I sent them videos and images and examples of the errors....no reply after a week :(

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Verified purchaser

Member since: May 2024Deals bought: 23
3 stars
3 stars
Posted: Jul 12, 2024

Promising but no progress

Love to have this as tool for the business as consultant but it seem no longer progressing. Sad.

Founder Team
SimpleBase

SimpleBase

Aug 13, 2024

Hello,

> but it seem no longer progressing

We believe this is incorrect because we keep improving SimpleBase by adding new features and improving the existing ones.

We have recently introduced; DKIM and SMTP email support, AI Chatbot Rate Limit, AI Chatbot website crawling and many more...

To give you a better context historically, here are our new version counts for the last couple...

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