lagging5121Q: China region locked despite being stacked 3 Codes and clearly listed in deal terms
I bought 3 Codes, and the AppSumo deal page explicitly states under Data Residency tooltip:
"Region Selection (US, EU, HK, MIDDLE EAST, MEXICO, LONDON, CHINA)"
However, in my account dashboard (Settings > Data > Storage Region), the Shanghai (China) region has a lock icon and is disabled.
Shanghai/China connection was the primary reason I purchased 3 codes. Why is it locked on a 3-Code plan when the feature page explicitly advertises CHINA as an available region?
Rishi_Sinosend
Aug 14, 2026A: Hi Lagging,
I think you may have left a review as well.
>>>
Rishi here, co-founder of Sinosend. Thank you for reaching out, and I completely understand your urgency regarding the Mainland China (Shanghai) node!
I want to clarify how our region allocations work so we can get this resolved for you right away:
Deal Terms Clarification: On Tier 3, accounts receive 4 simultaneous regional storage slots out of our full global network (which includes US, EU, HK, Middle East, Mexico, London, and Mainland China). Hong Kong is enabled out-of-the-box as an Asian hub, while the direct Mainland Shanghai node is reserved for high-volume tiers due to specific local telecom and compliance overhead.
We Can Unlock It For You! We know how critical direct Mainland China routing is for your workflow. If you want Shanghai set as one of your active storage regions, we are more than happy to manually enable it for your Tier 3 account!
Please send a quick message to [email protected] with your account email, and our team will get the Shanghai region unlocked for you right away.
Our team is dedicated to giving you the best cross-border experience possible. Once we get this sorted out for you, we would truly appreciate it if you'd consider updating your review to reflect your experience. We're here to help you succeed!
Best regards,
Rishi & The Sinosend Team
Hi Rishi,
Thanks for offering to unlock Shanghai for my account.
However, the main issue is the product logic/UX: If Tier 3 allows 4 active regions, users should be able to self-select and toggle any 4 regions in the dashboard, rather than having key regions locked by default and forcing us to contact support.
Please consider letting users freely choose their 4 active regions directly in the UI.