Q: Has the team considered redesigning the "Cancel" button?
I have purchased a lifetime plan, and I noticed that the "Cancel" button is very prominently placed on the homepage. This positioning can easily lead users to accidentally click it, which could jeopardize our lifetime subscription. Will the team consider reviewing and possibly redesigning this button to prevent user confusion?
A: Thank you for your valuable feedback—and for being a lifetime plan member!
We appreciate you pointing out the visibility and placement of the "Cancel" button on the homepage. You're absolutely right that its current positioning could lead to accidental clicks or confusion, especially for users with long-term or lifetime subscriptions.
I’m happy to confirm that your suggestion has been forwarded to our UI/UX team for review. We are actively gathering user input to improve the platform experience, and this is exactly the kind of insight we take seriously.
In the meantime, rest assured that clicking the “Cancel” button will always prompt a confirmation step to prevent accidental deactivation. That said, we absolutely agree that better design can help minimize risk and confusion.
Q: 🚀 LIVE NOW: Chat-iT (BETA) in Your SMS-iT Account + Website Launch! 🤖
We’ve officially launched SMS-iT Chat-iT in BETA — now live inside your SMS-iT account and on our main website at https://www.smsit.ai!
💡 Chat-iT is your Agentic AI-powered chatbot, trained on all our tutorials and website content. It can now answer customer service, support, and technical questions 24/7—right from our homepage.
Inside your account: 🔹 Go to Artificial Intelligence 🔹 Click Chat-iT 🔹 Set it up in the AI Avatars section 🔹 Create & train your bot in under 1 minute 🔹 Use Gemini or ChatGPT as your LLM 🔹 Enjoy unlimited messaging with no extra cost 🔹 Create Static, Audio & Video avatars
Every account includes at least 1 chatbot by default. Just paste your content or use your AI persona and deploy instantly on your site.
✅ Serving customers now 🎯 Full launch coming end of this month!
Q: 🚀 Just Launched: SMS-iT Onboarding Setup Guide Playlist!
We’re excited to announce the release of our official onboarding video series — now live on YouTube! 🎉
Watch the first 8 step-by-step tutorials to help you get the most out of your SMS-iT account:
1️⃣ Add Phone Number for Text Messaging and Calls 2️⃣ Configure SMTP for Email Messaging 3️⃣ Upload Contacts 4️⃣ Configure Artificial Intelligence 5️⃣ Configure General Settings 6️⃣ Send Your First Text Message 7️⃣ Send Your First Email 8️⃣ Respond to Incoming Messages
🎯 This is just the beginning — 80 total videos will be released to walk you through every feature, integration, and best practice.
First of all: is it possible to connect any SIM card of any country (e.g.Austria)? Once connected? Can I "manage" incoming calls to that number and can I continue using my mobile phone with the same SIM card? What I mean with manage: e.g. create a system where the customer will choose the reason for his call and upon this the phone call will be forwarded to my mobile phone and or to another employee?
A: Yes, you can connect a SIM card from any country, including Austria, as long as it supports standard GSM networks.
At this time, you can only make and receive calls using any of our 8 supported gateway providers for voice calls. SIM cards and BulkGate (one of our 9 gateways) are not currently supported for voice calling — they are used solely for messaging.
Regarding call management, once you're connected through a supported voice gateway, you can set up interactive call flows (e.g., press 1 for support, 2 for sales), and route incoming calls to your mobile phone or other team members based on the caller's selection.
If you're looking to use your existing SIM number, we recommend porting the number into one of our supported gateways to take full advantage of our call features.
Let us know if you’d like help setting up a voice gateway or configuring call routing!
Hi, I would be interested in your product, I am interested in the "philosophy" behind companies and I have many doubts. To the negative reviews, you have responded in a similar way, sometimes inappropriate or annoyed. I repeat a question, but please do not respond as other times, citing recent improvements and updates. The website shows the state of the company, so I ask you again: What is the purpose of your roadmap stuck in 2023? We do not know what has been done, what needs to be done, what will actually be done. It serves to create confusion in the buyer, to hide your real activity which, according to what some of your users have written, is intrusive and aimed at upselling. I do not want to talk about the labyrinth of pricing policy, it reminds one of Knossos. This is from some reviews. Thanks for the answer.
A: Thank you for your thoughtful message — we genuinely appreciate your interest and your candid feedback.
You’re absolutely right to question the roadmap’s status. We made a strategic decision to stop publicly updating the roadmap in 2023 due to frequent copycat behavior from competitors. Many of our innovations were being replicated before we could even fully release them, which impacted our competitive edge.
That said, development has never stopped — in fact, our pace has accelerated significantly. We continue to roll out major improvements weekly, and all active users benefit from these enhancements in real time. Our internal roadmap is robust, but we now focus on execution-first, rather than promoting what’s coming.
We understand that this may create some uncertainty for potential buyers, and we’re actively working on a more transparent yet secure way to communicate upcoming features without compromising our innovation.
If you'd like, we can share recent updates or connect you with a member of our team for a one-on-one walkthrough to help clarify what’s live and what’s next — no fluff, just facts.
Q: Has the team considered redesigning the "Cancel" button?
I have purchased a lifetime plan, and I noticed that the "Cancel" button is very prominently placed on the homepage. This positioning can easily lead users to accidentally click it, which could jeopardize our lifetime subscription. Will the team consider reviewing and possibly redesigning this button to prevent user confusion?
Henry_SMSiT
May 14, 2025A: Thank you for your valuable feedback—and for being a lifetime plan member!
We appreciate you pointing out the visibility and placement of the "Cancel" button on the homepage. You're absolutely right that its current positioning could lead to accidental clicks or confusion, especially for users with long-term or lifetime subscriptions.
I’m happy to confirm that your suggestion has been forwarded to our UI/UX team for review. We are actively gathering user input to improve the platform experience, and this is exactly the kind of insight we take seriously.
In the meantime, rest assured that clicking the “Cancel” button will always prompt a confirmation step to prevent accidental deactivation. That said, we absolutely agree that better design can help minimize risk and confusion.
Thanks again for helping us improve SMS-iT!
Share SMS-iT CRM - Plus Exclusive
Q: 🚀 LIVE NOW: Chat-iT (BETA) in Your SMS-iT Account + Website Launch! 🤖
We’ve officially launched SMS-iT Chat-iT in BETA — now live inside your SMS-iT account and on our main website at https://www.smsit.ai!
💡 Chat-iT is your Agentic AI-powered chatbot, trained on all our tutorials and website content. It can now answer customer service, support, and technical questions 24/7—right from our homepage.
Inside your account:
🔹 Go to Artificial Intelligence
🔹 Click Chat-iT
🔹 Set it up in the AI Avatars section
🔹 Create & train your bot in under 1 minute
🔹 Use Gemini or ChatGPT as your LLM
🔹 Enjoy unlimited messaging with no extra cost
🔹 Create Static, Audio & Video avatars
Every account includes at least 1 chatbot by default. Just paste your content or use your AI persona and deploy instantly on your site.
✅ Serving customers now
🎯 Full launch coming end of this month!
👉 Test: https://www.smsit.ai
Share SMS-iT CRM - Plus Exclusive
Q: 🚀 Just Launched: SMS-iT Onboarding Setup Guide Playlist!
We’re excited to announce the release of our official onboarding video series — now live on YouTube! 🎉
Watch the first 8 step-by-step tutorials to help you get the most out of your SMS-iT account:
1️⃣ Add Phone Number for Text Messaging and Calls
2️⃣ Configure SMTP for Email Messaging
3️⃣ Upload Contacts
4️⃣ Configure Artificial Intelligence
5️⃣ Configure General Settings
6️⃣ Send Your First Text Message
7️⃣ Send Your First Email
8️⃣ Respond to Incoming Messages
🎯 This is just the beginning — 80 total videos will be released to walk you through every feature, integration, and best practice.
👉 Watch now: https://www.youtube.com/playlist?list=PLL9R7awktg6v9-7JuMQBr-a0sw4DaXNWu
#SMSiT #Onboarding #CRM #ERP #ArtificialIntelligence #AI #Gemini #OpenAI #Google #SMSTutorial #EmailMarketing #AgenticAI #Automation #CustomerEngagement
Share SMS-iT CRM - Plus Exclusive
Q: Can I manage incoming phone calls?
First of all: is it possible to connect any SIM card of any country (e.g.Austria)?
Once connected? Can I "manage" incoming calls to that number and can I continue using my mobile phone with the same SIM card? What I mean with manage: e.g. create a system where the customer will choose the reason for his call and upon this the phone call will be forwarded to my mobile phone and or to another employee?
Henry_SMSiT
May 2, 2025A: Yes, you can connect a SIM card from any country, including Austria, as long as it supports standard GSM networks.
At this time, you can only make and receive calls using any of our 8 supported gateway providers for voice calls. SIM cards and BulkGate (one of our 9 gateways) are not currently supported for voice calling — they are used solely for messaging.
Regarding call management, once you're connected through a supported voice gateway, you can set up interactive call flows (e.g., press 1 for support, 2 for sales), and route incoming calls to your mobile phone or other team members based on the caller's selection.
If you're looking to use your existing SIM number, we recommend porting the number into one of our supported gateways to take full advantage of our call features.
Let us know if you’d like help setting up a voice gateway or configuring call routing!
Share SMS-iT CRM - Plus Exclusive
Q: Doubts about the roadmap.
Hi,
I would be interested in your product, I am interested in the "philosophy" behind companies and I have many doubts.
To the negative reviews, you have responded in a similar way, sometimes inappropriate or annoyed.
I repeat a question, but please do not respond as other times, citing recent improvements and updates.
The website shows the state of the company, so I ask you again:
What is the purpose of your roadmap stuck in 2023?
We do not know what has been done, what needs to be done, what will actually be done.
It serves to create confusion in the buyer, to hide your real activity which, according to what some of your users have written, is intrusive and aimed at upselling.
I do not want to talk about the labyrinth of pricing policy, it reminds one of Knossos.
This is from some reviews.
Thanks for the answer.
Henry_SMSiT
Edited May 2, 2025A: Thank you for your thoughtful message — we genuinely appreciate your interest and your candid feedback.
You’re absolutely right to question the roadmap’s status. We made a strategic decision to stop publicly updating the roadmap in 2023 due to frequent copycat behavior from competitors. Many of our innovations were being replicated before we could even fully release them, which impacted our competitive edge.
That said, development has never stopped — in fact, our pace has accelerated significantly. We continue to roll out major improvements weekly, and all active users benefit from these enhancements in real time. Our internal roadmap is robust, but we now focus on execution-first, rather than promoting what’s coming.
We understand that this may create some uncertainty for potential buyers, and we’re actively working on a more transparent yet secure way to communicate upcoming features without compromising our innovation.
If you'd like, we can share recent updates or connect you with a member of our team for a one-on-one walkthrough to help clarify what’s live and what’s next — no fluff, just facts.
Thanks again for holding us accountable.
Share SMS-iT CRM - Plus Exclusive