Q: Respond to a Reply email?
Interesting product. Works well. I have tier 1, and have a few questions before I upgrade.
Is the program able to respond to a reply email? The AI generated response works good when responding to an initial email, but it does not respond when I reply to that email. Is this function available, or are there any plans for this feature in the near future?
I see mention of a future knowledgebase. Do you have an ETA on that?
Victoria_Snoooz
Sep 1, 2024A: Thank you for your feedback! I'm glad to hear you're finding the product useful. Currently, Snoooz is designed to respond to the initial email in a thread, primarily to inform the sender that you are out of office. However, we are considering adding a feature that allows for follow-up replies in the future. If you'd like to share how this feature could work best for you, please feel free to submit your request here. https://snoooz.featurebase.app/
As for the knowledge base feature, it's almost ready and will be released this coming week. This new feature will allow you to add FAQs, PDF documents, and Intercom articles to train the AI for more customized responses.
Best regards,
Victoria
TheLoanGuyPLUSThank you for the response. I will submit a feature request for follow up replies.