Snoooz Reviews

When I first came across Snoozz, I was a bit reluctant. I didn't think I needed a product like this because most of the products like this that I've come across over the years were frustrating at best, were too time‑consuming to set up, and needed too much tinkering to get them to do what you needed them to do.

Snooze is very different. I'm glad I decided to try it out. It has been designed with the user in mind from the ground up, and I have no affiliation with the company. I'd never heard of the company until it appeared on AppSumo.

Not only does it do its job, it does it very well. Even more importantly, the team behind it seems very serious and passionate about their product, which doesn't always come across with every company and its staff.

In terms of customer service, it's been five stars all the way. They've been very responsive, very flexible, and they're always listening. I remember them sending out requests to join their feedback meetings. To my shame, I never had time to attend any, but the fact that they took the time to invite customers to attend feedback meetings to help improve the product says a lot about them. It shows they take customers' views and opinions very seriously.

I have no issues recommending Snooze. I plan to use it with my growing team and on the project I'm launching. If it does even 70% of what it's capable of, it would save my team lots of time, which equals money. So it would be a great ROI, in my opinion. I would highly recommend this product to anyone considering any kind of email response system or automation system.

Their customer service has been brilliant when asking to transfer my pricing plan onto the EU platform (for GDPR requirements, rather than being on the US / global version). I received responses to my mails within an hour and the transfer was complete within just a couple of hours... Very responsive team, thanks!

I have to admit, i didn't use the product yet - simply been too busy to get into it, although i did go through their onboarding wizard and looks very simple to set up.

Looking forward to using it though and initial signs are very promising.

I am simply amazed at at the level of support. We bought many deals, some good, some bad. But this one looks like a keeper. The apps is easy to use and very intuitive.

Positive experience while experimenting with the software, good support as well. Hence, the positive review, but unfortunately, I will refund it, as Apple Mail, primarily with IMAP mailboxes, does not support the options I was hoping to use.

Let me start with, Snoooz is pretty good.

I'll add some positives:
- I like the fact that it allows me to set signatures, rules, categories, source context references per mailbox / workspace / account, and all in between. It's pretty powerful for that.
- I like that it uses your context and previously sent items to detect how you craft your emails and it tries to follow suit.
- I like for Gmail it works well at literally crafting the draft and you just review and click send if you are happy with it.
- Fully customisable rules, categories, workspaces so you can really tweak things as you like it.
- The browser extension effectively allows you to 'improve' any text in any email.

What's not so good:
- Using it with Zoho mail there's an "improve" text button but it doesn't have any formatting. Just all on one line. I then have to put returns in, bullets etc. Weird.
- Using it for my custom IMAP server, It puts an email in draft, sure. But then I have to go in there and dig it out. Gmail is much better since it it has the draft in-line. Its not Snoooz's fault that this is the way it is, but it doesn't help all that much in saving you time.
- Detection out of the box for mailing lists didn't work so good for me. It looks for key words like 'sale' or 'discount' - I had an important group email with a few people in the email CC and it classed it as a mailing list. "Where's my draft?", I thought. I noticed in analytics it got it wrong and ignored it.

It also got me thinking about my own workflows. I work with multiple businesses with different Microsoft 365 tenancies, Zoho Mail, Gmail, IMAP - I was hoping to bring it all together into my email client, Evolution mail and have Snoooz draft emails for all accounts. But the truth is, Snoooz doesn't quite fit them. It works better when say, using Gmail web interface through the browser.

I don't mean to be a negative nelly on this but unfortunately it just doesn't quite improve my workflow all that much, if any. Being in IT, most of my emails are notifications, mailing lists and when they are from humans, they tend to include the keywords like 'update' which get blocked by default. I could change the settings but I think that would take a lot of trial and error to get it balanced right. If I turn it off altogether, I'll get a draft reply to everything. All in my drafts box. I have to review whats in my inbox before reviewing whats in my draft emails. I currently don't see the benefit of time doing that.

I'd say - if your business is in Gmail then Snoooz may well be an excellent tool for you. Then again, there's Gemini which also does a pretty good job too. I was looking for something I can recommend to my colleagues and even customers. Unfortunately, for me at least, I couldn't get the best value from it as a solution for wanting someone to write my emails for me :D