6amQ: Snoooz interactions and integration
Hello,
Can snoooz ask follow up questions ? Like "what is your order id" ?
Can snoooz check for information (let's say in google sheets) to compare the order id with the shipping status ? In short, answer to a question like "where is my package ?
Can snoooz be automated (make.com, n8n, etc) ?
Best regards
Victoria_Snoooz
Dec 27, 2025A: Hello 6am :)
Sure, I can answer your questions.
1. Yes, it is possible, via custom prompts. Check this article:
https://help.snoooz.ai/en/articles/12310320-using-custom-prompts-in-snoooz
2. At the moment, it is not possible, the only options available are FAQs, PDFs, website scan. Technically you can import a spreadsheet as CSV, but we cannot read it in realtime. It may be possible to add this feature, if you request it here:
https://snoooz.featurebase.app/
3. We do support webhooks, so you can build an automation using make or n8n. But let us know what you are thinking and we can see what we can do.
Regards,
Victoria
Thank you. I want just use a automation to answer customer about their tracking info and status stored in a google sheet. So the automation need to access google drive and read information in real time. A poor man workaround could be to update regulary a csv in snoooz itself (but only if reading in realtime is possible).