Didn't Work
I went through the entire set up process, confirmed everything was set for my OOO; it appeared to be triggered as I could see the period blocked on my calendar, but when the time came, it did not trigger for any emails. I had multiple flows, one as a catch all, others for urgent matters - I came back to a lot of unanswered emails, coworkers completely out of the loop, even though the trigger words were present, and a lot of unhappy clients after not hearing from me for more than a week.
I put my eggs in the Snoooz basket and it did nothing but damage relationships - it's not worth using over the basic Gmail functionality which is tried and true; it might not have all of the fancy AI bells and whistles, but if it responds to people reliably, that's more than enough.
Victoria_Snoooz
Oct 11, 2024Hello,
Thank you for taking the time to share your experience. I’m really sorry to hear that Snoooz didn’t work as expected, especially during such a crucial time for you. I completely understand how frustrating it must have been to return to unanswered emails and upset clients.
While we’re always here to help, I noticed that you didn’t reach out during the setup or when you noticed something was wrong. I wish we could have resolved this sooner for you. That being said, we’d still love to get this sorted and figure out what went wrong.
We’ve had a lot of positive feedback from others using the same flows, so I’m confident we can get Snoooz working smoothly for you too. While the deal is now over, I’d still be happy to guide you through troubleshooting and optimizing your setup so it runs reliably moving forward.
Again, I apologize for the inconvenience this has caused, and I’m here to make sure your experience with Snoooz is as seamless as possible.
Looking forward to hearing from you,
Victoria