Verified purchaser
Sent a bunch of un-approved replies to old emails
I wanted this exclusively for auto-labelling my mail. Unfortunately, something weird happened where some emails were getting auto-responded to, even though none of the rules allowed this–ever. Support seemed to look in to it at first, but they stopped replying and I just don't really trust it anymore. I hope it continues to work great for others, but I'm going to use auto-labeling through Notion Mail for free instead.
Edit in response to your claim this doesn't happen: your latest release notes say "Fixed an issue where replies were sent after moving an exclusion rule to an inclusion rule, even when “don’t respond” was selected" – this is a big trust issue and for me and your replies have been a red flag.
Edit: thank you for your updates & responses here, Victoria. I wish your support team had been this communicative initially/directly, but I'm certain this deal has kept you busy! I'm glad the issue was resolved and appreciate the clarity provided in your latest response. I know that review readers may not be able to see our back and forth as your replies might be removed/edited when I update my review, but I wanted to add a taco back and acknowledge your effort here. While I don't plan to be a user moving forward, and I think my 3-taco rating stands based on the issue I experienced, I also feel that this review and thread appropriately demonstrate why you have so many other 5-star reviews.
Victoria_Snoooz
Edited Jan 11, 2026Update:
Thank you for following up and for calling this out. I am sorry, but at the time of my original reply, I really did not know this was an issue on our side.
I was unable to reproduce the behavior yesterday, which is why I stated it was not expected. After your feedback, I asked our team to investigate more deeply. They discovered an edge case, which I’d like to explain:
When a rule is set to “Don’t respond,” it is automatically placed in the Exclusion rules section. However, if a user manually moves that same rule from Exclusion list back into Inclusion list, the system no longer blocks the response — even though “don’t respond” was selected on the rule. This was not intentional behavior, but we now recognize it can be possible for users to do this without realizing the impact.
Once we understood this, we rolled out a fix within hours (over the weekend) and notified all users today. The release note you referenced reflects that fix.
I want to be very clear: my intention was never to dismiss your experience or imply that you were being untruthful. I was responding based on the information available at the time, and I regret that this created distrust. You were right to flag this, and your feedback directly helped us identify and fix the issue.
I believe this could have been resolved more smoothly through a direct support conversation or call, and I’m sorry we didn’t get there in time. I appreciate you taking the time to explain what happened, and I completely understand your decision if you no longer feel comfortable using the app.
If this clarification and fix change how you feel about the situation, I’d appreciate you reconsidering your rating — but either way, thank you for the feedback.
I wish you all the best going forward,
Victoria