Hey there Sumo\u002Dlings! Here are some answers to the questions that you have been asking:\u000a\u000aWhy isn’t my account being provisioned?\u000a\u000aThe exact nature of SocketLabs’ provisioning criteria is a common question. Unfortunately, it\u0027s impossible to provide a definitive answer for several reasons. First, we cannot provide services for every interested party in the same way that a CRM vendor or some other SaaS application might. This is because email delivery success is based largely on our platform developing and maintaining a strong sender reputation (based on rules that the inbox providers like Google \u0026 Microsoft have created). The only way to ensure the best possible results for everyone on the platform is to be vigilant about our provisioning process. That means we can\u0027t support all sending desires or situations which cannot meet a high reputation standard. Our AUP is very stringent for this reason. We also evaluate each incoming account request using manual methods and automated tools to proactively evaluate incoming account requests for potential fraud or misuse concerns. We cannot share the details of this evaluation as that would provide published clues for those that wish to intentionally circumnavigate our protections. Even after an account is established we will continue to monitor the email traffic to look ensure best practices are being followed and will suspend accounts if the mail quality is observed to be poor. We apologize that for these reasons some well\u002Dintentioned AppSumo customers will not be provisioned. There is no concern of losing your money however as we and AppSumo are happy to refund the purchase if it turns out that the account can\u0027t be established.\u000a\u000aWill I be able to send up to my message limit as soon as my account is provisioned?\u000a\u000aSocketLabs’ goal is to give your messages the highest odds of reaching the recipient\u0027s inbox. This requires us to establish a strong reputation for your email with mailbox providers. Accomplishing this requires us to initially throttle the rate at which we deliver your email. This is an automatic \u0022warm\u002Dup\u0022 process that gets the mailbox providers (i.e. Gmail, Yahoo, Microsoft, etc...) familiar with your email, without bombarding them with too much too soon. You will notice your messages being delivered increasingly faster over the first few weeks of your service as the warm\u002Dup period progresses.\u000a\u000aWe discuss the warm\u002Dup process more in depth here in our Help Center (https://help.socketlabs.com/docs/warm\u002Dup\u002Dperiod).

Question

Hey there Sumo\u002Dlings! Here are some answers to the questions that you have been asking:\u000a\u000aWhy isn’t my account being provisioned?\u000a\u000aThe exact nature of SocketLabs’ provisioning criteria is a common question. Unfortunately, it\u0027s impossible to provide a definitive answer for several reasons. First, we cannot provide services for every interested party in the same way that a CRM vendor or some other SaaS application might. This is because email delivery success is based largely on our platform developing and maintaining a strong sender reputation (based on rules that the inbox providers like Google \u0026 Microsoft have created).  The only way to ensure the best possible results for everyone on the platform is to be vigilant about our provisioning process. That means we can\u0027t support all sending desires or situations which cannot meet a high reputation standard. Our AUP is very stringent for this reason. We also evaluate each incoming account request using manual methods and automated tools to proactively evaluate incoming account requests for potential fraud or misuse concerns. We cannot share the details of this evaluation as that would provide published clues for those that wish to intentionally circumnavigate our protections. Even after an account is established we will continue to monitor the email traffic to look ensure best practices are being followed and will suspend accounts if the mail quality is observed to be poor. We apologize that for these reasons some well\u002Dintentioned AppSumo customers will not be provisioned. There is no concern of losing your money however as we and AppSumo are happy to refund the purchase if it turns out that the account can\u0027t be established.\u000a\u000aWill I be able to send up to my message limit as soon as my account is provisioned?\u000a\u000aSocketLabs’ goal is to give your messages the highest odds of reaching the recipient\u0027s inbox. This requires us to establish a strong reputation for your email with mailbox providers. Accomplishing this requires us to initially throttle the rate at which we deliver your email. This is an automatic \u0022warm\u002Dup\u0022 process that gets the mailbox providers (i.e. Gmail, Yahoo, Microsoft, etc...) familiar with your email, without bombarding them with too much too soon. You will notice your messages being delivered increasingly faster over the first few weeks of your service as the warm\u002Dup period progresses.\u000a\u000aWe discuss the warm\u002Dup process more in depth here in our Help Center (https://help.socketlabs.com/docs/warm\u002Dup\u002Dperiod).

David_SocketLabs · Answer

Can I add a dedicated IP or other Pro Plan features with my AppSumo plan?

Seeing significant interest in the dedicated IPs, we have updated the program to allow AppSumo customers to add a dedicated IP address to their plan at a discounted monthly rate of $19.99. You can contact SocketLabs support to add this feature. In addition, the full StreamScore detail view is available with three codes. In addition, to allow Sumo-lings a way to send beyond 75k messages, we’re offering the ability to add on “additional messages” at our Basic Plan additional message rate. Lastly, we are offering a 20% lifetime discount when you upgrade to any of our Pro or above plans. All of these features are accessible by contacting support.

What is a whitelisted authentication IP?

First, let me say this is different from a dedicated outbound sending IP. A whitelisted authentication IP allows you use a source application's IP address as the login credentials when the app/website does not support usernames and passwords. We customize the account to recognize and accept theincoming mail that originates from that IP address.It is not related to a dedicated outbound sending IP which provides a unique IP address from which to send email. This allows a sender to control and develop their own sending reputation free from the potential effects of other senders.

SocketLabs Cloud Email

Hey there Sumo-lings!